We are seeking a highly motivated and experienced Senior Business Process Engineer to join our insurance team. This role involves supporting the development and execution of process improvement initiatives across the organization, leveraging methodologies such as Lean Six Sigma, Project Management, Agile, and Change Management. The ideal candidate will possess a solid combination of insurance industry knowledge, process analysis and mapping skills, data-driven decision-making, and project management expertise to identify, define, and implement transformative projects that align with organizational objectives.
As a key member of our team, you will work with cross-functional stakeholders to deliver impactful solutions, improve processes, and enhance the customer experience. This role requires advanced analytical, communication, and technical skills, including proficiency in process mapping and continuous improvement, as well as a strong understanding of emerging technologies such as artificial intelligence (AI).
Primary Responsibilities
- Collaborate with team members and stakeholders to identify, design, and implement process improvement initiatives that drive efficiency, reduce complexity, and create organizational value.
- Conduct discovery meetings to document current-state processes, develop process maps, identify pain points, and recommend improvements across insurance functions (e.g., underwriting, operations, risk consulting, product).
- Utilize data analysis, feedback channels, and process metrics to uncover opportunities for simplification, automation, and optimization.
- Develop and deliver clear, compelling presentations to stakeholders and business leaders to secure buy-in and facilitate adoption of proposed solutions.
- Support the implementation and change management of process enhancements, ensuring alignment with organizational goals and stakeholder expectations.
- Create and maintain comprehensive business process documentation, including process maps, job aids, and standard operating procedures.
- Assist in the development and maintenance of project and program management tools (e.g., project plans, current/future state analysis, RACIs, stakeholder analysis) to monitor progress, manage resources, and communicate status updates.
- Partner with IT development teams and other stakeholders to define requirements, design solutions, and oversee testing, deployment, and monitoring of new processes or systems.
- Stay informed about emerging technologies, including AI, and proactively identify opportunities to integrate these into process improvement initiatives within the insurance industry.
- Contribute to the establishment and maintenance of consistent standards and best practices within the team and across the organization.
- Bachelor’s degree and 5+ years of experience in insurance, financial services, or a related industry; personal lines insurance experience is a plus.
- Certified Lean Six Sigma, Agile, Change Management, PMP, or equivalent certification.
- Possesses strong analytical and problem-solving skills, capable of leveraging data to guide decisions.
- Experience in process discovery, analysis, design, and optimization, including process mapping.
- Proficiency in Microsoft Office Suite, including PowerPoint, Visio, and Excel.
- Familiarity with project management methodologies (e.g., Agile, Waterfall) and other tools.
- Excellent verbal and written communication skills, with the ability to deliver executive-level presentations and create clear, concise documentation.
- Proven ability to influence stakeholders at various levels and promote collaboration across teams.
- Strong organizational skills, with the ability to manage multiple priorities and meet deadlines.
- Self-motivated, results-driven, and detail-oriented, with a commitment to continuous learning and professional growth.
The pay range for the role is $75,000 to $128,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsTop Skills
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
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