What You'll Be Doing
Perform end-to-end data extraction, transformation, and loading (ETL/ELT) to prepare data for analytics and reporting
Provide data engineering services and write code to automate data pipelines
Develop insights, dashboards, and reporting to support decision-making
Create data collection frameworks for structured and unstructured data
Use advanced mathematical, statistical, and computer science concepts to build predictive and prescriptive algorithms using big data
Ensure data quality, validation, and governance standards are met
Verify model and algorithm effectiveness based on real-world results
Communicate insights clearly to business and executive stakeholders
Data Governance & Quality
Ensure data accuracy, consistency, and completeness across systems through validation and reconciliation processes
Define and document data definitions, metrics, and lineage to support trusted reporting
Partner with data engineering teams to enforce data governance standards within pipelines and platforms
Support data quality monitoring, issue identification, and root cause resolution
Maintain documentation of data requirements, transformations, and business rules
Ensure compliance with organizational and regulatory data standards
What You'll Bring to the Role:
5+ years in business/data analytics or related roles
Proven experience delivering analytics solutions in cross-functional environments
Experience working with both business stakeholders and technical teams
Strong stakeholder management and requirements gathering experience
Experience leading analytics delivery in Agile environments (Scrum, Jira, Confluence)
Ability to communicate complex insights to technical and non-technical audiences
Advanced SQL skills for data analysis and validation
Exposure to cloud platforms (Azure, AWS, GCP)
Experience with Databricks or modern data platforms
Familiarity with data modeling and data pipelines
Experience with BI tools (Power BI, Tableau)
Understanding of data governance principles (data quality, lineage, metadata, auditability)
Strong problem-solving and data analysis capabilities
Experience with data validation, testing, and quality assurance
Ability to work with large, complex datasets
Nice to Have:
Experience in regulated industries (healthcare, finance, etc.)
#LI-IG1
Skills Required
- 5+ years in business/data analytics or related roles
- Proven experience delivering analytics solutions in cross-functional environments
- Experience working with both business stakeholders and technical teams
- Strong stakeholder management and requirements gathering experience
- Experience leading analytics delivery in Agile environments (Scrum, Jira, Confluence)
- Advanced SQL skills for data analysis and validation
- Exposure to cloud platforms (Azure, AWS, GCP)
- Experience with Databricks or modern data platforms
- Familiarity with data modeling and data pipelines
- Experience with BI tools (Power BI, Tableau)
- Understanding of data governance principles (data quality, lineage, metadata, auditability)
- Experience with data validation, testing, and quality assurance
- Ability to work with large, complex datasets
- Perform ETL/ELT and provide data engineering services to automate pipelines
- Ability to communicate complex insights to technical and non-technical audiences
- Experience in regulated industries (healthcare, finance, etc.)
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
