Senior Business Analyst
Salary: £45,000 – £52,000 + 2% annual performance-based bonus
Contract: Permanent
Working Pattern: Monday to Friday
Location: Hybrid – Cardiff or Redhill office
We are seeking an experienced Senior Business Analyst to join our team in a dynamic, fast-paced Agile environment. This role is key in reviewing, analysing, and evaluating business systems, processes, and client needs to support the delivery of strategic business objectives.
You will work closely with stakeholders across the organisation, acting as a bridge between business and technical teams, while driving requirements, improving processes, and contributing to successful project delivery. This role also offers the opportunity to mentor and guide junior Business Analysts and take a leadership role across complex initiatives.
Key Responsibilities- Lead and manage business analysis activities across assigned projects
- Collaborate with stakeholders to elicit requirements and propose effective solutions
- Act as a liaison between business units, technical teams, and third-party vendors
- Produce and maintain high-quality documentation including requirements, use cases, and process flows
- Support systems mapping and integrations
- Contribute to the implementation of new technologies aligned with business goals
- Evaluate software solutions and enhancement requests for feasibility
- Coordinate with development and QA teams to ensure requirements are met during testing
- Deliver system demos and support the creation of training materials
- Contribute to BA standards, policies, and best practices
- Mentor and coach junior Business Analysts
- Support BA practice development and communications
- Provide regular updates on project progress and workload status
- Degree in IT, Computer Science, or equivalent experience
- Minimum of 5+ years’ experience as a Business Analyst
- Strong experience in requirements elicitation, documentation, and management
- Proven experience working within Agile delivery environments
- Solid understanding of SDLC and system design principles
- Experience using SQL for data analysis and reporting
- Background in insurance claims systems, particularly international assistance and travel claims
- Strong analytical skills with the ability to improve workflows and system integrity
- Demonstrated experience leading or mentoring other Business Analysts
- Ability to independently manage smaller initiatives and enhancements
- Experience triaging and coordinating production issues
- Strong stakeholder management and communication skills
- Excellent documentation skills (including tools such as Visio and MS Office)
- Highly organised, proactive, and able to work both independently and collaboratively
- Comfortable working in a fast-paced, multi-project environment
- Technical and professional expertise
- Strong stakeholder engagement and communication skills
- Commitment to continuous improvement
- Effective planning and organisational ability
- Positive and solution-focused mindset
- Business Analysis certification (e.g., BCS, CBAP)
- Competitive salary with annual performance-based bonus
- Hybrid working (Cardiff or Redhill office)
- Bupa dental cover
- Health Shield cash plan (optical and everyday healthcare)
- Comprehensive travel insurance
- Royal London pension scheme
- Death in service benefit
- Paid volunteer days
- Birthday off and Christmas Eve off
- 22 days holiday + bank holidays (increasing to 30 days with service)
If you’re a proactive and experienced Business Analyst looking to take the next step into a senior, impactful role, we’d love to hear from you.
Apply today and take the next step in your career.
Skills Required
- Degree in IT, Computer Science, or equivalent experience
- Minimum of 5+ years' experience as a Business Analyst
- Strong experience in requirements elicitation, documentation, and management
- Proven experience working within Agile delivery environments
- Solid understanding of SDLC and system design principles
- Experience using SQL for data analysis and reporting
- Background in insurance claims systems, particularly international assistance and travel claims
- Experience triaging and coordinating production issues
- Demonstrated experience leading or mentoring other Business Analysts
- Excellent documentation skills including tools such as Visio and MS Office
- Business Analysis certification (e.g., BCS, CBAP)
What We Do
International Medical Group® (IMG®), an award-winning provider of global insurance benefits and assistance services for more than 25 years, enables its members to worry less and experience more by delivering the protection they need, backed by the support they deserve. IMG offers a full line of international medical insurance products, as well as trip cancellation programs, stop loss insurance, medical management services and 24/7 emergency medical and travel assistance — all designed to provide members Global Peace of Mind® while they’re away from home.
