We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
This role requires close collaboration with internal stakeholders and external service partners to support streamlined business operations and effective communication.
- Key responsibilities include analyzing and streamlining existing business processes, managing escalations, and coordinating with stakeholders during outages or technical issues.
- The position requires creating and maintaining policy and procedure documentation, navigating SharePoint, and supporting user acceptance testing (UAT) for enhancements related to member and provider communications.
- Position will also periodically support Role Based Access Control including reviewing access tickets and gathering information for SOC audits.
- Additional duties include performing reconciliations, organizing audits, and working with internal and external auditors to maintain compliance and prevent process gaps.
Required Qualifications
- 3-5 years of relevant professional experience supporting business operations, process improvement, and cross-functional collaboration
- Strong communication and organizational skills
- Ability to manage escalations and technical issues
- Business process analysis and improvement
- Policy and procedure documentation
Preferred Qualifications
- Audit support and reconciliation expertise
- Knowledge of SOC 1/SOC 2 audits and access reviews
- Claims processing knowledge
Education
- Bachelor’s degree in Business Administration, Finance, Economics, Management, Information Systems, or a related field preferred or relevant experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $122,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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