Our Company
Conduent Credit Balance Solutions (CBS) is an insurance overpayment and credit balance audit with providers. We also focus on credit balance audits, ESRD audits, and hospital audits. Our 30+ years of experience and a nationwide team of recovery specialists collaborate with provider billing offices and help health plans validate credit balances and optimize recovery efforts.
Position Overview
The Senior Business Analyst will work as a translator between the Business units and the Technology team; lead the BA team to conduct requirements gathering meetings, JAD sessions, and root cause analysis, documents requirements, use stories; coordinate test activities, and release management. Assist in cross team collaboration and project management as needed.
Responsibilities
- Review, analyze, and evaluate business systems and user needs
- Interact with business and operations stakeholders to determine requirements for new projects and enhancements
- Participate in all phases of the SDLC to ensure implementation of system requirements
- Provide recommendations to internal business groups on process improvement projects by analyzing business process flows and identifying changes
- Define current/future state process flows
- Handle change management. Conduct root cause analysis and risk/issue identification
- Deliver the following artifacts as needed: Business requirements document, functional requirements, use cases, wire frames, report mockups, dashboards and process workflow design
- Experience in data analysis using SQL, MS Access or related technologies
- Develop and maintain a thorough understanding of business needs from both technical and business perspectives
- Assist testing team to ensure requirements are easily understood and to identify comprehensive testing scenarios
- Effectively prioritize and execute tasks in a high-pressure environment
- Lead BA team and experience in team management, work delegation, mentoring and tracking
Qualifications / Experience
- Bachelor’s degree in Management Information Systems / Computer Science / Computer Engineering or equivalent experience
- Minimum of 8 years’ experience in SDLC, gathering and documenting requirements for various complex business systems
- Experience in conducting business requirement sessions, JAD sessions and various elicitation techniques.
- Ability to grasp technical concepts and translate business requirements into Functional Specifications
- Expert knowledge of TFS and tracking US and sprints management
- Good knowledge of MS SharePoint at User and Admin level
- Ability to work with a sense of urgency and attention to detail
- Excellent oral and written communication skills.
Preferred
- Past technical experience and/or development experience in any technologies and role
- Knowledge of health insurance industry - Claims processing, ICD 9/10, Medicare, or Medicaid
- Experience in BPMN and UML Modeling
- CBAP Certification
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $80,000 - $108,000.
About UsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Top Skills
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
