The Senior Business Analyst supports operations through analytics, reporting, and process improvement. Collaborating with leadership, they design impactful data solutions and manage multiple projects to enhance operational and financial performance.
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Summary
The Senior Business Analyst is responsible for supporting operations by providing meaningful and
actionable analytics. This role is assigned to a specific division and is responsible for driving operational and
financial improvement. The role also partners with divisional leadership and additional departments to define
and review analytics aimed at process improvement and efficiency.
Responsibilities
• Partner with leadership to develop a strategic vision for the department; takes a proactive approach
to influencing business strategy through data findings and establishing meaningful and easy-to-consume reporting that informs teams within the department
• Proactively identify voids in reporting and analytics for the respective department and design
solutions for the problem
• Take high-level instruction from leadership with minimal supervision and delivers insightful work
products
• Design new projects/programs by analyzing client requirements
• Generate departmental business intelligence, data management, reporting and analytics
• Gather data to help compose monthly reviews of the operational and financial performance of the
division.
• Improve processes for the creation and/or distribution of existing reporting
• Assess current practices, collects information, and analyzes trends to drive efficiencies
• Assess financial and operational performance; identifies areas of improvement and develop
solutions to help the department grow and become more efficient
• Maintain operational reports allowing leaders to analyze the performance of individual members of
their team; identifies trends and works to prevent client escalations
• Organize, analyze, interpret, and report on large amounts of raw data with the ability to extract
relevant conclusions and trends; presents the results to the senior leadership team
• Develop operational and financial performance tracking dashboards in Tableau
• Foster a positive team environment
• Require general coaching and supervision
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
Role Specific Skills
• Computer Skills: Advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
• System Experience: Tableau, SQL required
• Proficient project management skills with the ability to organize and manage multiple projects
simultaneously from origin through execution
Minimum Qualifications
• Bachelor’s Degree required
• 5-8 years of experience in analytics
Other Relevant Qualifications
• Bachelor’s Degree in Business, Finance, Accounting, Statistics, or Mathematics is preferred
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
