Vrinda International Jobs

Senior Business Analyst

Vrinda International

Senior Business Analyst

Posted 4 Days Ago

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Bangalore, Bengaluru Urban, Karnataka, IND

In-Office

2M-2M Annually

Senior level

Edtech • HR Tech • Information Technology • Professional Services

The Role

Senior Business Analyst responsible for gathering requirements, documenting BRDs and functional specifications, mapping current and future processes, facilitating stakeholder workshops, and leading UAT and business sign-offs. The role supports broadband and ISP operations, including service assurance, fault management, customer experience, Wi-Fi/CPE, provisioning, automation, and AI initiatives. It also defines KPIs and SLAs, manages defects and RAID items, and supports governance and change requests.

Summary Generated by Built In

WE ARE HIRING | Senior Business Analyst

We are hiring a Senior Business Analyst with mandatory Broadband/ISP domain experience to drive business requirements, process transformation, stakeholder alignment and digital initiatives.

Location: Bangalore

Work Mode: Work From Office

Experience: 8–12+ Years

CTC: Up to ₹19.5 LPA

Requirement ID: RFH/07150

Mandatory: Prior experience with Broadband Service Providers, ISPs, Fiber Network Operators, Broadband Operations, Service Assurance, OSS or Customer Operations.

? Key Responsibilities

• Gather and manage business & functional requirements

• Create BRDs, FRSs, User Stories, Process Flows and Use Cases

• Conduct stakeholder workshops and requirement reviews

• Define current-state and future-state processes

• Support Service Assurance, Fault Management, RCA, Customer Experience, Wi-Fi/CPE, Automation & AI initiatives

• Lead UAT, defect tracking and business sign-offs

• Define KPIs, SLAs and business success metrics

• Support governance, RAID management and change requests

? Required Skills

8+ years of Business Analysis experience

Strong Broadband/ISP domain knowledge

FTTH/FTTx, GPON/XGS-PON

OLT, ONT/ONU, BRAS/BNG

DHCP, DNS, AAA

Broadband Provisioning & Activation

Service Assurance & Fault Management

Customer Care & Trouble Ticketing

Wi-Fi & CPE Operations

MTTR, MTTD, FCR & Service Availability

Requirements Elicitation & Process Mapping

UAT & Stakeholder Management

Agile/Scrum

Skills Required

8+ years of business analysis experience
Prior experience with broadband service providers, ISPs, fiber network operators, broadband operations, service assurance, OSS, or customer operations
Strong broadband and ISP domain knowledge
Experience with FTTH/FTTx, GPON, and XGS-PON
Knowledge of OLT, ONT/ONU, and BRAS/BNG
Knowledge of DHCP, DNS, and AAA
Experience with broadband provisioning and activation
Experience with service assurance and fault management
Experience with customer care and trouble ticketing
Experience with Wi-Fi and CPE operations
Knowledge of MTTR, MTTD, FCR, and service availability metrics
Requirements elicitation and process mapping skills
UAT and stakeholder management experience
Agile/Scrum experience

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The Company

10 Employees

Year Founded: 2018

What We Do

Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.