Senior Business Analyst

Posted Yesterday
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George Town, CYM
In-Office
Senior level
Information Technology • Software • Cybersecurity
The Role
Lead end-to-end business analysis for small to medium initiatives: elicit and document requirements, improve processes, build dashboards and models, support ERP/CRM enhancements, manage UAT and change, and partner with PMO/IT to deliver analytics and decision-support for cross-functional programs.
Summary Generated by Built In

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

What's In It For You?

  • Competitive Salary with Bonus Opportunities

  • Paid Time Off

  • Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)

  • Flexible Spending and Health Savings Accounts

  • 14 Paid Company Holidays

  • 401(k) with Company Contribution

  • Educational Tuition Reimbursement

Summary

Leads end-to-end business analysis for small to medium initiatives and contributes to complex, cross-functional programs. The role partners with the PMO, IT, and business stakeholders to define requirements, improve processes, and deliver actionable insights that inform prioritization, planning, and operational decisions across divisions.

What You'll Do

  • Stakeholder Engagement and Requirements: Facilitate workshops, interviews, and discovery to elicit business, functional, and non-functional requirements. Produce high-quality BRDs/FRDs, user stories, process diagrams, and acceptance criteria.
  • Process Improvement and Governance: Analyze current-state processes, identify bottlenecks, and recommend Lean/Six Sigma-aligned improvements. Support project governance, including approvals, tollgates, and standardized reporting with KPIs.
  • Analytics and Decision Support: Build dashboards and models (Power BI/Tableau + SQL) to monitor performance, risks, and opportunities. Develop executive summaries and business cases with cost/benefit and scenario analysis.
  • Delivery and Change: Partner with IT/PMO to plan releases; manage backlogs and priorities in Agile or hybrid environments. Lead UAT planning/execution and support change management, training, and communications. Contribute to ERP/CRM enhancements, integrations, and reporting requirements.
  • Data and Systems: Collaborate on data quality, master data, and metadata standards to strengthen reporting reliability. Contribute to ERP/CRM enhancements, integrations, and reporting requirements.
  • Other duties may be assigned

What You'll Need

  • Bachelor’s degree in Business, Finance, Supply Chain, Information Systems, Analytics, or related field
  • 3-5 years of experience in business analysis, operations, consulting, or product/solution delivery. Demonstrated ability to translate business needs into clear requirements and measurable outcomes.
  • Exposure to manufacturing, logistics, trading, finance, or energy sectors. Experience with ERP/CRM platforms (e.g., SAP S/4HANA, Oracle, Microsoft Dynamics, Salesforce).
  • Preferred Certifications: CBAP/CCBA, PMI-PBA, Lean Six Sigma Green Belt, or Agile (Scrum/SAFe).

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.

Skills Required

  • Bachelor's degree in Business, Finance, Supply Chain, Information Systems, Analytics, or related field
  • 3-5 years of experience in business analysis, operations, consulting, or product/solution delivery
  • Experience building dashboards and models using Power BI or Tableau and SQL
  • Experience with ERP/CRM platforms (e.g., SAP S/4HANA, Oracle, Microsoft Dynamics, Salesforce)
  • Stakeholder engagement and requirements documentation skills (BRDs/FRDs, user stories, process diagrams, acceptance criteria)
  • Process improvement experience aligned with Lean/Six Sigma and governance practices
  • Preferred certifications: CBAP/CCBA, PMI-PBA, Lean Six Sigma Green Belt, or Agile (Scrum/SAFe)
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The Company
HQ: Plano, Texas
193 Employees
Year Founded: 2011

What We Do

Our mission is to be the right partner for Global IT transformation. For over ten years, TTS-US has been successful at utilizing our global IT network by breaking regional, cultural, and language barriers. As a member of the Toyota Group, our resources and collaboration extend world-wide and we are at the forefront of the future of IT: Cybersecurity, Digital Transformation, Infra, Engineering, Connected, and Global Services. As Toyota Group transforms towards evolving into a mobility company, we bring our best practices to North America and our family companies around the globe. We offer a unique opportunity to be part of a small company where each person’s voice and efforts make a difference, while also delivering major impact as our products and services reach millions of customers. We strive to maintain an intellectually dynamic, and culturally diverse environment where we work as a team and everyone has the opportunity to contribute new ideas to the table. Come help us reimagine what mobility can be today and years to come! BENEFITS AND PERKS • Medical health insurance (including dental and vision) • Competitive paid time off and company paid holidays • Comp time for holidays worked • 401k matching program • Company profit sharing • Merit increases and bonus structure • Professional development and education reimbursement • …and more!

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