Senior Business Analyst - Group Insurance (Hybrid)

Job Classification:

Technology - Agile, Delivery, & Product

Job Description
At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

The Senior Business Analyst is a lead contributor responsible for driving requirements definition, process improvement, and solution delivery for Group Insurance Sales Enablement and Underwriting initiatives. This role requires advanced product knowledge, particularly in Underwriting, and well-developed elicitation and facilitation skills. You will partner with Product Owners, journey teams, and stakeholders to shape high-impact solutions, mentor junior analysts, and ensure seamless integration of business and technology objectives. Operating within an Agile framework, you will own the end-to-end process from discovery through implementation.
Key Responsibilities:
1. Advanced Requirements Leadership:
- Lead requirements elicitation for complex sales enablement, underwriting, and quoting processes, leveraging deep product knowledge and stakeholder insight.
- Facilitate workshops and cross-functional sessions to extract, clarify, and document business needs.
- Synthesize input from diverse stakeholders into actionable requirements, user stories, and process maps.
- Own documentation quality and traceability, driving consensus and managing change control.
2. Process Optimization & Solution Design:
- Analyze and redesign end-to-end workflows to improve efficiency, accuracy, and customer experience.
- Identify opportunities for innovation and automation, incorporating customer insights and regulatory requirements.
- Champion best practices in process mapping, integration, and continuous improvement.
3. Stakeholder Engagement & Facilitation:
- Serve as a primary facilitator for complex discussions, ensuring all voices are heard and solutions align with business objectives.
- Build trusted relationships with Product Owners, Underwriting, Sales, and Technology partners.
- Present recommendations and solution designs to leadership and cross-functional teams.
4. Agile Team Leadership:
- Mentor and guide junior analysts, providing feedback and fostering professional growth.
- Lead Agile ceremonies (stand-ups, sprint planning, retrospectives) and ensure effective communication of requirements and priorities.
- Partner with Product Owners to manage backlogs, prioritize features, and track progress.
5. Solution Validation & Implementation:
- Lead User Acceptance Testing (UAT), developing test scenarios and ensuring solutions meet business and regulatory needs.
- Support deployment and adoption of new features, providing training and documentation for end-users.
6. Project & Change Management:
- Coordinate project activities, timelines, and deliverables across multiple initiatives.
- Anticipate and address risks, issues, and dependencies, ensuring successful delivery of business outcomes.
Required Skills:
- Deep product and process knowledge in Underwriting, Group Insurance, or Quoting systems
- Advanced requirements elicitation and facilitation skills; able to lead workshops and drive consensus
- Strong written and verbal communication, with the ability to tailor messaging for diverse audiences
- Expertise in process mapping, solution design, and business analysis tools (e.g., Miro, Visio, JIRA, RALLY)
- Agile methodology experience and proven track record in cross-functional teams
- Analytical, detail-oriented, and committed to continuous improvement
- Demonstrated ability to mentor, influence, and lead others
Preferred Qualifications:
- Bachelor’s degree in Business, Finance, Information Systems, or related field
- Significant experience in Underwriting, Group Insurance, or related disciplines
- Certification in Business Analysis (e.g., CBAP) or Agile (e.g., CSM) is a plus
Growth Opportunity:
As a Senior Business Analyst, you will shape the delivery of strategic initiatives and have a direct impact on business outcomes. You’ll have opportunities to lead high-visibility projects, mentor emerging talent, and influence the evolution of our sales enablement and underwriting solutions.

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

#LI-IN

What we offer you:Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.