Senior Business Analyst — Enterprise Content Management (ECM)

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services spans a wide range of activities, including software development, data management, Cloud services, IT security, technical support, access governance, infrastructure management, and the procurement and maintenance of equipment and software. The overall goal of IT Services is to deliver technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage.

Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week if local to Cincinnati, with the potential to work three days remotely. Core in-office days are Tuesday, Wednesday, and Thursday but will be determined by business needs.

Great American Insurance Group is seeking a Senior Business Analyst to join our Enterprise Content Management (ECM) team. This role works at the center of how the organization captures, stores, governs, and retrieves business-critical content across platforms such as ImageRight, FileNet, and DocEx. The Senior BA partners closely with business units, engineering, project teams, and governance stakeholders to translate complex content and records management needs into clear, actionable requirements, leveraging automation and AI-assisted analysis to improve the speed, quality, and clarity of delivery. A significant focus of this role is supporting platform stabilization, modernization, and content migration efforts, where disciplined requirements gathering and scope clarity directly impact project success.

Essential Job Functions and Responsibilities

• Analyzes business issues and defines requirements to design ECM solutions that align with organizational goals, with particular attention to content integrity, governance, and compliance.
• Collaborates with program managers, project managers, and project teams to gather information, model system requirements, and document detailed specifications across content management platforms and their integrations.
• Leads requirements and scope definition for content management initiatives, including platform migrations, upgrades, and the rationalization of large, complex content repositories.
• Develops and implements automated system protocols that reduce manual processes and increase overall operational efficiency.
• Develops workflow charts and diagrams to study system capabilities and write detailed specifications.
• Manages dependencies and coordinates across multiple business and technical groups to ensure content, integrations, and records obligations are addressed throughout the delivery lifecycle.
• Uses AI-assisted analysis to identify integration and migration risks, surface improvement opportunities, and enhance documentation quality.
• May create end-user documentation and deliver training to ensure successful adoption of new systems.
• May monitor project milestones, phases, and elements to ensure timely and budget-compliant delivery.
• May serve as a Scrum Master or agile team member, contributing to and testing the product increment.
• Performs other duties as assigned.

Job Requirements

Education: Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.

Experience: Generally, a minimum of 6 years of related experience that includes designing, coding, testing, debugging, documenting, and/or maintaining applications, or configuring and using application software in a business setting.

Scope of Job / Qualifications

Provides requirements guidance to program managers, project managers, and project teams. Participates in all phases of the requirements lifecycle for small to moderately complex programs and projects, with the ability to take the lead on ambiguous, high-impact content management efforts. Exhibits strong business knowledge and the ability to identify and define business needs, including a high level of understanding of the organization's business and technology operations. May make recommendations for best practices and introduce new techniques and tools to the BA practice. Strong analytical skills with the ability to gather and analyze data to drive decision-making.

Required Skills

• Strong requirements gathering, process modeling, and documentation skills, with the ability to operate independently on complex problems.
• Experience using AI-powered tools to improve documentation, analysis, testing, or delivery, with a focus on validating accuracy and appropriate use.
• Strong communication, presentation, and organizational skills, with the ability to build effective relationships with business and technical stakeholders.

Preferred Experience

• Experience with project management methods and tools, and familiarity with agile delivery.

Nice to Have

• Experience with enterprise content management or document management platforms (e.g., ImageRight, FileNet, DocEx) and associated content migration efforts.
• Background in records management, content governance, retention, or related compliance frameworks.
• Background in Property & Casualty Insurance.

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.