C.H. Robinson is seeking a Senior Commercial Invoicing Representative to join our team. In this role, you will be responsible for managing shipment operations and supporting invoicing activities for assigned shipments while ensuring compliance with customer SOPs and operational requirements.
You will coordinate shipment activities, resolve issues proactively, and ensure operational and billing requirements are completed accurately and on time. Additionally, you will support the timely and accurate creation of customer invoices while meeting service and operational KPIs.
Strong global forwarding knowledge, operational focus, and ownership of assigned shipments are critical to success in this role. Knowledge of invoicing processes and INCOTERMS is an added advantage.
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Monitor SharePoint/Common mailbox for the task
- Follow process procedures and practices as outlined in SOP
- Follow defined escalation procedures and training
- Evaluate exceptions and provide timely solutions
- Communicate clearly, timely and effectively with CHR offices
- Build good relationship with CHR offices by responding timely and following up on issue resolution.
- Work effectively in a team environment and collaborate cross-functionally, building relationships with account management
- Create and propose new ideas to improve process efficiencies
- Understand and adhere to process manuals related with specific tasks
- Work on assignments of limited scope and complexity exercises independent judgement within defined boundaries and guidelines typically under supervision"
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
- Bachelor’s degree from an accredited college or university
- Minimum 2 years relevant trade experience
- Ability to work a flexible schedule, some evening and/or weekend work may be required for select roles
- Effective written and verbal communication skills
Preferred Qualifications:
- Basic proficiency in Microsoft Office Suite of programs
- Effective and flexible communication skills and time management skills
- Values a diverse and inclusive work environment
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Group Mediclaim Policy (GMC)
Group Personal Accident (GPA) policy
Covid-19 related coverage and reimbursement
Employee State Insurance Corporation (ESIC)
Group Term Life (GTL) Insurance Plan for employees
Employee Stock Purchase Plan (ESPP)
Investment Declaration & Flexi Benefit Plan
Variable Pay based on position
Flexible work arrangements
Paid Privilege, Casual and Sick Leaves
Paid Maternity & Paternity Leaves
Paid Compassionate Leaves
Paid Public Holidays
Paid time off to vote
Reward & Recognition Program
Wedding Allowance
Special Mobility Assistance
Employee Wellness Initiatives
Plus a broad range of career development, networking, and team-building opportunities
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Skills Required
- Bachelor's degree from an accredited college or university
- Minimum 3 years of global forwarding operations experience
- Experience in invoicing, billing, or revenue management
- Knowledge of international trade and Incoterms
- Effective written and verbal communication skills
- Proficiency in Microsoft Office Suite
- Experience working in a shared services or BPO environment
- Excellent attention to detail and accuracy
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to a diverse and inclusive work environment
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
