Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications.
Primary Responsibilities:
- Identify the business challenges and potential scope for Automation
- Use enterprise-approved AI tools to streamline workflows, automate tasks and drive continuous improvement
- Evaluate emerging trends to inform solution design and strategic innovation
- Own end-to-end quality strategy, test planning, execution, and release readiness for BOT and enterprise applications
- Develop, maintain, and execute automated test scripts, contribute to test coverage expansion, follow automation standards, and support framework enhancements to improve quality, efficiency, and scalability
- Drive deployment validation, production readiness assessments, and post-release quality monitoring activities
- Mentor, guide, and manage QA team members while promoting technical excellence and continuous learning
- Collaborate with developers, architects, product teams, and stakeholders to ensure high-quality deliverables
- Establish QA standards, governance practices, metrics, and continuous improvement processes across projects
- Analyze quality trends, risks, and performance metrics to support strategic decisions and operational excellence
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 10+ years of experience in Software Quality Engineering and 5+ years with Cyara testing
- Hands-on experience with test automation frameworks and tools
- Experience building AI-driven solutions for QA process improvement
- Experience with CI/CD pipelines, DevOps practices, and deployment validation
- Proven leadership experience in mentoring, managing, and developing QA teams
- Solid expertise in BOT, RPA, and enterprise application testing
- Knowledge of API, UI, database, performance, and integration testing
- Proficiency in programming languages such as Python, C#, Java, or JavaScript
- Proven excellent analytical, problem-solving, stakeholder management, and communication skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 10+ years of experience in Software Quality Engineering
- 5+ years of experience with Cyara testing
- Hands-on experience with test automation frameworks and tools
- Experience building AI-driven solutions for QA process improvement
- Experience with CI/CD pipelines, DevOps practices, and deployment validation
- Leadership experience mentoring, managing, and developing QA teams
- Expertise in BOT, RPA, and enterprise application testing
- Knowledge of API, UI, database, performance, and integration testing
- Proficiency in Python, C#, Java, or JavaScript
- Excellent analytical, problem-solving, stakeholder management, and communication skills
Optum Compensation & Benefits Highlights
-
Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
-
Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
-
Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
Gallery
.jpg)
Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
