Senior Associate

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Configuration and setup of Network equipment, including phones, payment terminals, routers, switches, and video systems.
• Troubleshooting network issues on production lines, capturing and reviewing network traces.
• Implement mock network environments in labs for testing for customer use cases.
• Documentation of troubleshooting steps and root cause resolution within tickets.
• Providing support over the phone/email to customers on network equipment issues.

What you bring to the role:
As a recognized skilled specialist in the job area, you will have the opportunity to lead daily operations, train, delegate, and review the work of lower-level employees. The problems you will handle are not routine and require analysis, judgment, and initiative, providing you with the chance to enhance your skills and knowledge. You will be encouraged to make minor adjustments and enhancements to working methods to improve the effectiveness of your area, fostering a culture of continuous learning and growth.
Provides administrative or technical support at a specialist level. Incumbents are highly proficient in a broad range of activities related to their jobs. May act as a lead or mentor to more junior technical or administrative support personnel. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
Incumbents independently perform a wide range of complex duties under general guidance from supervisors. They are known in the department/group as the “knowledge base” of information. They act independently to determine methods and procedures for new assignments. They often act as facilitators and team leaders.
Two-year college degree or equivalent experience and a minimum of five years functional experience. OR HS diploma or equivalent and a minimum of 8 years of functional experience, including 4 years of position-specific experience.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across the U.S. is USD $39,800.00 - $63,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.