Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Endpoint & Operating System Management
- Administer and support the SCCM (MECM) infrastructure supporting enterprise endpoints.
- Manage Windows OS lifecycle activities including feature updates, in‑place upgrades, builds, and servicing.
- Monitor endpoint health and proactively resolve OS‑level issues.
- Execute software deployments, upgrades, and removals using SCCM in alignment with approved change requests.
- Collaborate with Software Packaging and Fulfillment teams to ensure application readiness and deployment success.
- Support deployments across physical devices, VDIs, and hybrid environments.
- Plan and implement monthly and ad‑hoc patching for Windows OS and third‑party applications.
- Support vulnerability remediation activities to meet security SLAs and regulatory requirements.
- Work closely with Security and Risk teams to address critical vulnerabilities and audit findings.
- Provide Level‑2 / Level‑3 support for SCCM‑related incidents and deployment failures.
- Participate in change planning, implementation, validation, and post‑implementation reviews.
- Contribute to root cause analysis (RCA) and continuous improvement initiatives.
- Maintain deployment, compliance, and patching reports for leadership and audit requirements.
- Ensure accurate documentation and configuration data updates in ServiceNow and related systems.
- Support internal and external audits with required evidence and reporting.
- Partner with VDI, IAM, Packaging, Software Fulfillment, Change Management, and Security teams.
- Provide technical inputs during release planning, major deployments, and service improvements.
- Mentor junior team members and support knowledge sharing within the team.
Required Qualifications & Skills
Strong hands‑on experience with Microsoft SCCM / MECM
In‑depth knowledge of Windows OS, patching, and endpoint management
Experience with software deployments, collections, compliance baselines, and reporting
- Familiarity with ITIL processes, Change Management, and ServiceNow
- Strong troubleshooting and analytical skills for endpoint and deployment issues
- Good communication and stakeholder management skills
Preferred Qualifications
Experience supporting VDI or hybrid endpoint environments
- Exposure to enterprise security and vulnerability management
- Prior experience in regulated or large enterprise environments
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations. Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion. With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community. Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational. Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual India Global Capability Center is a result of this effort. We are here to empower careers and help people secure their futures through innovation and technology.
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