Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.
About the Role
The Senior Associate, School Operations, is an experienced professional who serves as a critical driver for systems and continuous improvement across the network. Reporting directly to the Leader of School Operations Process Improvement, you will be responsible for the seamless development, execution, and continuous iteration of core operational programs and policies that ensure a high bar of quality and consistency across all our schools.
This role requires a blend of specialized program management skills, strong attention to detail, and the ability to work independently in a fast-paced, high-volume environment. You will be the primary point person for translating strategic operational priorities into clear, actionable, and consistently executed standard work for our school-based operations teams, directly impacting areas such as school safety, quality assurance, technology integration, and financial compliance.
Key Responsibilities
The Senior Associate will own and drive the following core workstreams and responsibilities:
- Operational Program Management & Scaling:
- Lead the end-to-end management of critical network-wide operations programs
- Own the development, maintenance, and dissemination of core operational standard work and playbooks
- Manage operational deliverables communicated to schools via the project management platform (Trello), ensuring clear guidance, timely publishing, and consistent follow-up on completion rates.
- Systems and Technology Implementation:
- Partner closely with the Technology team (CX Tech, SIS) to support the network-wide rollout of operational technology enhancements.
- Design and document system improvements to streamline and automate school-based processes, ensuring technology platforms reduce administrative burden and enhance efficiency.
- Policy and Compliance Oversight:
- Drive cross-functional initiatives to codify and clarify network policies with operational implications.
- Analyze and report on school compliance and performance against operational metrics.
- Act as the Operations point-of-contact in cross-functional meetings, ensuring operational systems align with requirements from network partners.
- Data Analysis & Quality Assurance:
- Conduct data collection, analysis, and reporting on key performance indicators (KPIs) and quality metrics.
- Prepare and present executive memos and resources that summarize program results, trends, and next steps for school leadership and network partners.
Qualifications
- A minimum of 2-3 years of professional experience in project/program management, operations, or a related highly analytical role. Experience in an education or high-growth environment is preferred.
- Proven ability to manage complex, multi-stakeholder projects from concept to launch, with a demonstrated ability to meet deadlines and drive high-quality outcomes.
- Expert-level attention to detail and organizational skills, particularly in developing clear, rigorous standard work, policies, and system documentation.
- Strong analytical and data-driven problem-solving skills, comfortable working with compliance data, performance metrics, and system usage reports.
- Exceptional communication skills (written and verbal), with the ability to effectively communicate technical, policy, and compliance changes to diverse audiences.
- Ability to work independently with minimal guidance and effectively manage multiple competing priorities.
- Proficiency with project management and data analysis tools (e.g., Trello, Salesforce, Excel/Google Sheets).
Compensation, Benefits, & Perks
At Success Academy, we invest boldly in our Network team with a comprehensive package designed to support your health, financial future, and overall well-being:
- Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.
- Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.
- Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
- Perks & Stipends: A $50/month cellphone stipend ($600/year), pre-tax commuter benefits, backup family care, and performance-based earning incentives.
This is a hybrid position based in our NYC Financial District office, requiring on-site work Tuesday through Thursday and remote work on Monday and Friday.
Exact compensation may vary based on skills and experience. This position is not bonus eligible.
Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.
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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.
Success Academy Charter Schools does not offer employment-based immigration sponsorship.
Skills Required
- Minimum 2-3 years of professional experience in project or program management, operations, or a related highly analytical role
- Experience in an education or high-growth environment
- Ability to manage complex, multi-stakeholder projects from concept to launch
- Ability to meet deadlines and drive high-quality outcomes
- Expert-level attention to detail and organizational skills
- Experience developing standard work, policies, and system documentation
- Strong analytical and data-driven problem-solving skills
- Comfort working with compliance data, performance metrics, and system usage reports
- Exceptional written and verbal communication skills
- Ability to communicate technical, policy, and compliance changes to diverse audiences
- Ability to work independently with minimal guidance
- Ability to manage multiple competing priorities
- Proficiency with project management and data analysis tools such as Trello, Salesforce, Excel, or Google Sheets
Success Academy Charter Schools Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Success Academy Charter Schools and has not been reviewed or approved by Success Academy Charter Schools.
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Affordable Benefits — Health coverage is considered affordable, with the employer paying a large share of medical premiums and offering multiple plan choices with HSA/FSA options. Employer HSA contributions and day-one eligibility in postings further support lower out-of-pocket costs.
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Parental & Family Support — Paid childcare leave for primary caregivers, adoption reimbursement, backup child care, and school lottery preference for employees’ children are highlighted. These offerings add tangible family-friendly value alongside core medical and retirement benefits.
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Pay Growth & Progression — Recruiting materials emphasize significant annual increases, performance incentives, and faster advancement pathways than traditional districts. Some roles also reference year-end bonuses that can accelerate early-career earnings.
Success Academy Charter Schools Insights
What We Do
Since 2006, Success Academy has tackled educational inequities head-on by providing exceptional public education for 20,000 K-12 students in New York City. Our network of over 50 free public charter schools is looking for diverse, ambitious, talented people like you to join our team! Starting on your first day, you’ll receive world-class training and mentorship while working in a collaborative environment with passionate colleagues. As part of the Success Academy team, you will have ample growth opportunities within our network — including leadership roles. Success Academy is seeking candidates from all majors and backgrounds. All interviews are virtual, and a degree in Education is not required to teach. If you graduated or will be graduating with a bachelor's degree between Dec 2023 and Dec 2024, we encourage you to apply! We encourage you to look at our current openings and consider applying.
