As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.
We are seeking a highly motivated Release Train Engineer (RTE) to join the Customer & Field Service Experience Agile Release Train (ART) within the Service Experience Value Stream (VS). The ideal candidate has deep experience delivering large-scale technology roadmaps (>$10M annually) and a strong understanding of customer service technologies. In this role, you will oversee the planning, execution, and delivery of strategic initiatives that enhance the customer, field service, and agent experience.
You will drive execution of a multi-year roadmap focused on delivering innovative, modern technology solutions that elevate stakeholder experiences and achieve tangible business outcomes.
What You'll Do:
• Develop and execute delivery roadmaps aligned to Value Stream objectives in partnership with Product and Delivery Leads.• Lead PI Planning and coordinate delivery across multiple Agile teams to ensure alignment with business priorities.• Manage cross-ART dependencies, risks, and issue resolution to enable seamless execution.• Collaborate with Architects and Centers for Enablement (C4Es) to ensure efficient sequencing and cost-effective delivery.• Implement and uphold Agile and SAFe practices to drive efficiency and continuous improvement.• Track and communicate key delivery metrics, KPIs, and progress updates to leadership.• Foster strong collaboration between business and technology to promote transparency and alignment.
What You'll Bring:• Proven experience leading enterprise-scale IT programs with multiple workstreams and complex stakeholder environments.• Ability to influence without authority and drive results through collaboration, clarity, and accountability.• Expertise in the SAFe Agile framework, including facilitation of large-scale planning events and workshops.• Strong financial acumen and experience managing multi-million-dollar delivery budgets.• Commitment to advancing Agile maturity and fostering continuous improvement across teams.
Required Skills:• 5+ years managing enterprise-scale IT delivery portfolios with strong stakeholder management skills.• Deep expertise in Agile and SAFe frameworks, including estimation, financial planning, and dependency management.• Strong analytical, organizational, and planning abilities with adaptability to evolving business and technology domains.• Excellent communication and facilitation skills, with the ability to engage both technical and non-technical audiences.
Preferred Skills:• Certifications such as SAFe 6.0, Agile Delivery, or equivalent.• Experience in customer service, CRM, or field service technology environments.• Proven leadership across cross-functional or multi-ART initiatives.• Demonstrated ability to innovate, problem-solve independently, and manage expectations effectively.
Pay Transparency
Salary Range: $121,000-$172,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 92745
Top Skills
What the Team is Saying
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation.
As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures.
Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services.
Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways.
With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving.
We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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New York Life Insurance Company Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
