The Role
Own daily platform configurations, business logic settings, incentives, subsidies, and market growth initiatives with high accuracy. Monitor operations and budgets, validate data, maintain SOPs and change logs, and identify execution bottlenecks. Adopt AI, automation, and low-code tools to improve workflows and validation. Liaise between business, market growth, technology, and product teams to translate commercial needs into technical configurations and support cross-functional projects.
Summary Generated by Built In
We are looking for a highly meticulous, structured, and proactive Operations Support Senior Associate to join our expanding operations team. In this role, flawless daily execution is your foundation—you will take full ownership of platform configurations, business settings, and market growth initiatives (e.g. incentives, coupons, subsidies). Grounded in your hands-on operational expertise, you will act as a key bridge between cross-functional teams, leveraging your strong communication skills and modern tools (including AI and automation) to continuously optimize operational efficiency and workflow accuracy.
What you'll do
- Execute daily platform configurations, business logic settings, and market initiatives (online incentives, subsidies) with absolute precision to maintain target service levels.
- Monitor day-to-day operations and strictly ensure all market activities and incentives align with the allocated budget.
- Rigorously review and validate operational data to ensure zero configuration errors and prevent live platform issues.
- Develop, refine, and maintain systematic documentation, SOPs, and configuration change logs for clear operational tracking.
- Deeply understand ground-level execution pain points to proactively identify process bottlenecks.
- Experiment with and integrate AI tools automation, or low-code solutions to streamline repetitive execution tasks and enhance data validation efficiency.
- Contribute to the continuous refinement of market performance monitoring and operational management frameworks.
- Serve as the main liaison between Business/Market Growth teams and Tech/Product teams, translating commercial requirements into precise technical configurations.
- Communicate operational constraints, timelines, and logic effectively to non-technical stakeholders to ensure seamless alignment.
- Provide dedicated operational support for ad-hoc cross-departmental projects.
Hands-On Configuration Execution :
Operational Optimization & AI Adoption :
Cross-Functional Communication & Support :
What you'll need
- Precision & Execution First: Meticulous attention to detail with a zero-tolerance approach to critical operational errors; comfortable with repetitive, high-stakes configuration work.
- Strong Communication: Excellent interpersonal and stakeholder management skills—able to negotiate, clarify logic, and build strong cross-functional relationships.
- Optimization & Growth Mindset: A proactive problem-solver who doesn't just execute, but actively seeks ways to do things smarter and faster.
Experience: 3–4 years of hands-on experience in operations, platform backend configuration, e-commerce operations, or data/process management.
Core Mindset & Competencies:
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Skills Required
- 3-4 years of hands-on experience in operations, platform backend configuration, e-commerce operations, or data/process management
- Meticulous attention to detail and a zero-tolerance approach to critical operational errors
- Excellent interpersonal, communication, and stakeholder management skills
- Ability to negotiate, clarify logic, and build cross-functional relationships
- Proactive problem-solving and process optimization mindset
Lalamove Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.
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Strong & Reliable Incentives — Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
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Healthcare Strength — Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
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Leave & Time Off Breadth — Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
