Senior Associate - Operations

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met
Managing, researching on Auto claims, working with highly complex customer/Adjuster communications, concerns, conflicts & issues.

Key Responsibilities

•Communicates empathetically and timely with customers and helps them through their claim process in a fast, fair and easy manner.

•Will be reviewing claims, and doing follow up through calling (Outbound and Inbound calls)

•Retrieving Claim related documents, obtain additional information (if missing)

•Completing all necessary forms, and routes them to the appropriate parties

•Updating the claim information and handling the task

•If offered the role, you will go through training. You will receive ongoing support, mentoring and coaching as you develop in your career

• Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality

• Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests

• Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Communication, Customer Experience Management, Customer Inquiries, Customer Service, People Management, Performance Management (PM), Problem Solving, Process Improvements, Relationship Building, Stakeholder Relationship Management, Voice Services

Shift Time

Recruiter Info

Shital Holambe [C]

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.