Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
- Takes responsibility for problem resolution and troubleshooting during project lifecycle.
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
- Compiles and maintain project administration (Time Capture and feedback to stakeholders).
- Conducts elementary presentations within the customer's organization.
- Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
- Provides support and work alongside with L3 and L4 engineers on deployments and support.
- Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies.
- Provides support and activation of security certificates for the relevant Cisco products as per vendor best practice.
- Performs any other related task as required.
- Developing knowledge share, coaching and mentoring of L1 engineers on a regular basis.
- Good verbal and written communication skills.
- The ability to work overtime when required.
- Developing knowledge and understanding of dial plan designs and implementation.
- Understanding of Cisco TelePresence video solutions.
- Understanding of Cisco audio and video conferencing solutions.
- Good problem solving and analytic skills to isolate problems.
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Valid CCNP Collaboration certification required – Voice certification preferred.
- Moderate level experience in technical implementation engineering, specific to Collaboration technologies.
- Moderate level experience engaging with clients and conducting presentations.
- Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
- Moderate level experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
- Moderate level experience with Border Element, media resources, SRST/SRSV.
- Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
- Working experience with CME/CUE.
- Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers & wireshark.
- Moderate level experience with Webex Calling solutions.
- Moderate level experience with voice carrier systems i.e. – Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments.
- Moderate level ARC and Call Cabinet experience is advantageous.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Skills Required
- Bachelor's degree or equivalent in Information Technology, Computing, or a related field
- Valid CCNP Collaboration certification
- Voice certification
- Moderate experience in technical implementation engineering focused on collaboration technologies
- Moderate experience engaging with clients and conducting presentations
- Moderate experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant Console, Cisco IM and Presence, Cisco Customer Collaboration Platform, and Cisco Expressway
- Experience with bulk administration, provisioning, and management of endpoints and user accounts in large-scale systems
- Moderate experience with voice gateways and MGCP, SIP, H.323, SCCP, digital PRI/E1, and analog FXO/FXS
- Moderate experience with Border Element, media resources, SRST, and SRSV
- Moderate experience with Cisco Unified Contact Centre Express integrations, scripting, and high-availability clustering
- Working experience with CME and CUE
- Moderate experience with VMware, Cisco UCS B/C-Series servers, and Wireshark
- Moderate experience with Webex Calling solutions
- Moderate experience with voice carrier systems and multi-cluster Call Manager environments
- ARC and Call Cabinet experience
- Understanding of dial plan design and implementation
- Understanding of Cisco TelePresence and Cisco audio and video conferencing solutions
- Good problem-solving, analytical, verbal, and written communication skills
- Ability to work overtime when required
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
