Senior Associate Account Partner (Services Sales)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Kami saat ini sedang mencari Associate Account Partner untuk bergabung dengan tim penjualan Layanan Profesional kami yang sedang berkembang. Calon yang ideal adalah profesional yang energik, bermotivasi tinggi, dan dinamis dalam belajar, memiliki pengetahuan tentang teknologi, serta pengalaman yang solid dalam penjualan bisnis-ke-bisnis (B2B) dan manajemen akun. Salesforce.com menawarkan lingkungan kerja yang dinamis dan inovatif, di mana Anda akan diberi wewenang untuk mengidentifikasi kebutuhan pelanggan dan menawarkan solusi layanan yang menarik untuk membantu pelanggan mengoptimalkan nilai dan mencapai kesuksesan di platform Salesforce. Associate Account Partner yang efektif akan menghasilkan pipeline dengan mengidentifikasi peluang di dalam basis pelanggan kami, bekerja sama erat dengan tim penjualan lisensi, menjelaskan bagaimana layanan kami dapat mengatasi tantangan pelanggan, dan membantu mereka memaksimalkan investasi mereka dalam teknologi kami. Anda harus menjadi orang yang proaktif, inisiatif, dan teliti. Tujuan kami adalah membangun tim Associate Account Partner yang cerdas dan ambisius, berkomitmen pada misi kami, dan fokus pada kesuksesan pelanggan dalam lingkungan yang menghormati dan sehat. Di Salesforce, integritas dan keandalan sama pentingnya dengan talenta dan usaha.

Tanggung Jawab:

• Secara proaktif mengeksplorasi basis pelanggan saat ini dan membuka peluang baru untuk mengidentifikasi kebutuhan akan layanan implementasi atau konsultasi.
• Membangun kemitraan yang kuat dengan tim Penjualan Lisensi MuleSoft (Account Executives) untuk mengidentifikasi peluang di mana Layanan Profesional diperlukan.
• Secara konsisten memenuhi atau melampaui

Persyaratan Minimum:

• Pengalaman 2-4 tahun di bidang penjualan B2B, manajemen akun, atau penjualan layanan profesional.
• Mampu mengembangkan dan mempertahankan hubungan eksternal dan internal di mana Anda diakui sebagai penasihat tepercaya
• Kemampuan untuk memprioritaskan, mengelola beberapa tugas sekaligus, dan bekerja secara efektif di bawah tekanan
• Perhatian yang baik terhadap detail, dengan keterampilan analitis dan pemecahan masalah yang kuat
• Keahlian dalam memfasilitasi pertemuan dan presentasi kepada audiens tingkat eksekutif dengan cara yang ringkas, inspiratif, dan meyakinkan
• Rekam jejak yang kuat dalam mempelajari proses dan produk baru dengan cepat
• Keterampilan komunikasi verbal dan tertulis yang luar biasa dalam bahasa Inggris, serta kemampuan untuk menyampaikan informasi dengan jelas kepada berbagai pemangku kepentingan.
• Ijazah atau pengalaman kerja yang setara di bidang terkait diwajibkan. Pengalaman akan dievaluasi berdasarkan kompetensi inti untuk peran ini.
• Kualifikasi yang Diutamakan:
• 5+ tahun pengalaman penjualan konsultatif di layanan profesional atau lisensi, idealnya di perusahaan perangkat lunak API atau integrasi yang mencakup pasar ASEAN.
• Kemampuan untuk bepergian
   

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

We are currently seeking an Account Partner (Services Seller) to join our growing Professional Services sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.
 

As a critical member of the Go To Market (GTM) and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be responsible as the deal originator, strategist and execution quarterback supported by our delivery organization.

Your Impact

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers

• Facilitate qualification, deal cycle participation, account reviews and value assessments

• Accountable for bookings, revenue, margin, CSAT, and value delivered

• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology

• Act as a trusted advisor to our customers to accelerate value and improve customer outcomes

• Pilot awareness within a micro-vertical to develop repeatable motions

• Serve as a key SME, leader, and services consultant to our sales teams

• Serve as the liaison between internal and external teams

Required Qualifications

• Experience owning or leading a book-of-business. This role will cover Indonesia & Malaysia

• Eperience in developing new logo's as well as hunting within existing accounts.

• Experience working within a consulting landscape

• Experience selling professional services related to digital transformation

• Experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements

• Capable of building assets from scratch including marketing, sales and strategy solutions

• Experience with global procurement leads to settle pricing and deal strategy

• Skilled in maneuvering and working with the C-Suite during a strategy cycle

• Background in delivering critical initiatives and/or programs for a firm-based model or product company

• Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.