Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
Senior AR/Billing Specialist at Realtor.com
The Senior AR/Billing Specialist is a critical role within the Accounts Receivable function and responsible for reviewing transactions to ensure we have everything to close out a real estate transaction. This is accomplished through case management and customer interactions, both external and internal. The ideal candidate is solution orientated and enjoys working through different problems to find the best answer.
Top Reasons to Apply:
- Flexible Hybrid Schedule
- The opportunity to develop valuable analytical and problem-solving skills
- Opportunity to collaborate with internal finance teams
What You'll Do:
- Manage accounting support cases, responding to internal and external questions about customer billing and payments.
- Answer customer inquiries about calculating payment owed and the process of sending payment.
- Review closing statements to ensure billing accuracy and update invoices as necessary
- Apply payments to invoices.
- Suggest process improvements based on customer interactions.
- Work collaboratively with various departments including Broker Success and Broker Support to engage with customers and address outstanding issues surrounding referral fee transactions and ensure resolution in a timely manner.
- Responsible for overseeing transactional activity for high-volume, high revenue-generating brokerages to provide white glove treatment.
- Field questions from the rest of the team regarding transactions and assess whether or not further escalation is needed to management.
- Provides and participates in training for new hires joining the team.
- Ad hoc projects as assigned and other duties as assigned by management.
What You’ll Bring:
- 3-5 years of experience in Accounts Receivable and Customer Support
- Knowledge of cloud-based ERP and billing systems (i.e. Salesforce, Oracle Cloud)
- Knowledge working with Google Sheets
- General math skills, ability to resolve issues through math
- Ability to work independently and as part of a team
- Strong organizational skills with great attention to detail and accuracy
- Ability to coordinate multiple tasks concurrently and to meet deadlines
- Excellent written and verbal communication skills with internal and external customers
- Initiative, flexibility, and willingness to adapt to change
How We Work:
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in Scottsdale, AZ.
How We Reward You:
Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
Skills Required
- 3-5 years of experience in Accounts Receivable and Customer Support
- Knowledge of cloud-based ERP and billing systems (Salesforce, Oracle Cloud)
- Proficiency with Google Sheets
- General math skills to resolve billing and payment issues
- Ability to work independently and as part of a team
- Strong organizational skills with attention to detail and accuracy
- Ability to coordinate multiple tasks concurrently and meet deadlines
- Excellent written and verbal communication with internal and external customers
- Initiative, flexibility, and willingness to adapt to change
What the Team is Saying
Realtor.com Compensation & Benefits Highlights
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Parental & Family Support — Parental leave for primary caregivers is described as generous, alongside backup child and elder care and adoption assistance. Fertility and family‑building benefits, lactation support, and caregiving resources reinforce strong family support.
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Inclusive Benefits Coverage — Health coverage includes options for gender‑affirming care, reproductive and fertility services, autism support, and mental‑health resources for adults and children. Multiple medical, dental, and vision plans and telemedicine extend access across diverse needs.
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Retirement Support — An employer‑matched 401(k) with Traditional and Roth options, plus employer‑paid disability and basic life coverage, offer a solid financial safety net. The match is characterized as decent and reliable for a mid‑size tech/real‑estate platform.
Realtor.com Insights
What We Do
For years, millions of home shoppers have turned to realtor.com® to find their dream home. Operated by Move, Inc., realtor.com® offers a comprehensive list of for-sale properties, as well as the information and tools to make informed real estate decisions. Today, more than ever, realtor.com® is The Home of Home Search℠. Realtor.com® also offers homeowners a bevy of useful tools and resources through the My Home℠ dashboard. My Home℠ dashboard allows property owners to manage their home like the important investment it is by tracking their home’s value over time, researching and managing home improvements, and scouting other similar properties in the neighborhood.
Why Work With Us
The way home begins with you. With a diverse team of experts alongside you, you’ll help us reach new heights at the forefront of the digital real estate space. Bring your extensive knowledge and deep expertise and collaborate with other passionate visionaries to lead our industry and revolutionize the way people find home, in every form.
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Realtor.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Enjoy the flexibility of our hybrid policy—simply choose whichever three days a week work best for you to come into any of our offices.
