Jobs at Realtor.com

Own the technical strategy, architecture, and roadmap for enterprise clickstream data collection across web and mobile products. Define event taxonomies, instrumentation specifications, data contracts, and measurement standards; validate data quality using SQL and Snowflake; investigate tracking discrepancies; and drive architectural improvements. The role partners across engineering, product, marketing, analytics, and QA, while mentoring technical teams and promoting governed, self-service analytics.

Leads strategic account sales across the East region, managing major subscription customers, renewals, upsells, new business, and sales performance. Builds executive relationships, develops customer and sales strategies, leads teams, improves processes and KPIs, and partners cross-functionally with Product, Finance, Analytics, Revenue Operations, and leadership. The role requires frequent business travel to strategic customer offices and trade shows.

Provides frontline email, phone, and chat support to real estate agents and MLS partners. Resolves product, technical, and data issues; documents and escalates complex problems with reproduction steps and account details; communicates recurring feedback to internal teams; maintains product knowledge and meets service quality and productivity goals.

Lead the strategy, roadmap, and growth of consumer finance and mortgage products. Integrate financial tools into the home-shopping journey, optimize lead generation and conversion through experimentation, define performance metrics, identify AI-driven opportunities, manage regulatory risks, and align executives, sales, lenders, and cross-functional product teams.

Build and operate high-traffic consumer and partner products across backend services, APIs, frontend applications, infrastructure, databases, and DevOps. Responsibilities include delivering tested full-stack features, managing observability and reliability, supporting incident readiness, securing sensitive data, integrating third-party systems, adopting AI-assisted development tools, and leading cross-functional delivery. Work may involve real estate, mortgage, rental, marketplace, or financial services products.

Provides phone and email support to landlords and tenants using the Avail platform. Responsibilities include learning products and services, guiding customers through rental processes, troubleshooting low- to medium-complexity issues, answering platform and payment questions, and creating self-help resources. The role requires strong communication, empathy, customer-service skills, and experience handling high-volume inbound calls.

Secure Realtor.com’s AI platforms across AWS and GCP by designing agent guardrails, identity controls, containment, supply-chain protections, detection, and incident response. Lead threat modeling, secure CI/CD, AI red teaming, and secure-by-default platform frameworks. Partner with enterprise cybersecurity, build security automation using AI agents, educate teams, evaluate emerging threats and vendors, and advise leadership on AI governance and risk.

Build and lead a centralized Operations Excellence organization spanning SRE, quality engineering operations, FinOps, and release management. Define strategy, frameworks, KPIs, governance, and investment roadmaps; improve reliability, quality, deployment velocity, incident response, and cloud cost efficiency. Recruit and develop teams, integrate existing talent, manage budgets and vendors, and influence engineering and product leadership. The role requires executive presence, technical depth, organizational change leadership, and experience scaling operational excellence across large engineering organizations.

Architect and lead enterprise data quality, observability, and validation frameworks for lead management systems. Own data integrity across ingestion, processing, and delivery pipelines; define data contracts, governance standards, SLAs, dashboards, and alerting. Diagnose systemic issues across distributed data flows, drive scalable architectural solutions, advise senior stakeholders, and mentor data engineers. Partner cross-functionally with Engineering, Product, and Data Science to improve reliability, customer fulfillment, and marketplace performance.

Provides inbound phone support to real estate agents and brokers by answering product, billing, and general inquiries; troubleshooting software issues; documenting interactions in Salesforce; using AI-assisted support tools; and achieving productivity and service-quality goals. The role requires accurate, empathetic communication, multitasking across web platforms, teamwork, reliable attendance, and three days per week in the Scottsdale office.

Owns implementation, integration, reporting, maintenance, and support for Oracle Fusion Financials, Procurement, EPM, and related enterprise systems. Partners with Finance and Accounting teams on requirements, solution design, reconciliations, period close, SOX audits, patching, testing, and production troubleshooting. Develops Oracle-to-Snowflake data pipelines, integrations, reports, and AI agents through Oracle Fusion AI Agent Studio to automate finance workflows and improve operational efficiency.

Design, build, and maintain scalable native Android experiences for millions of users. Lead architecture and implementation using clean architecture and modern Android patterns, integrate AI/ML capabilities, ensure quality through automated testing, collaborate with cross-functional teams, mentor engineers, and participate in on-call support. The role also involves technical leadership, performance optimization, and managing product development from ideation through release.

Retain Realtor.com advertising customers by handling inbound and outbound calls, rebuilding product value, resolving account issues, negotiating discounts or credits, and meeting retention goals. The role serves real estate agents and brokers, coordinates with sales and support teams, manages escalations, and delivers timely, respectful customer communication. It is an entry-level customer success opportunity involving approximately 50 calls per day.

Leads Avail’s consumer product strategy and execution for independent landlords. Responsibilities include defining roadmaps, innovating features, partnering with design and engineering, using customer insights and behavioral data, running experiments, tracking KPIs, managing stakeholders, and delivering engagement and revenue outcomes. The role also requires evaluating and embedding AI capabilities, navigating regulatory constraints, and communicating effectively amid ambiguity.

Senior Software Engineer responsible for architecting, developing, and scaling consumer- and agent-facing web and mobile experiences. The role involves making technical decisions, building backend APIs and full-stack applications, collaborating across product teams, applying distributed-systems and cloud architecture, improving code quality with AI tools, and mentoring junior engineers.

Build and scale backend-heavy full-stack features for a high-traffic news platform. Responsibilities include developing Node.js and TypeScript services, GraphQL and REST APIs, React and Next.js interfaces, caching strategies, data integrations, automated testing, CI/CD, cloud deployment, monitoring, incident response, and production reliability. The engineer will also support AI-powered hyperlocal content systems and collaborate with product, editorial, and engineering stakeholders.

Leads talent development operations, training coordination, facilitator mentorship, stakeholder engagement, reporting, and continuous improvement. Maintains training calendars, logistics, documentation, and escalation processes while partnering with HR, IT, Facilities, and business teams. Delivers executive-ready insights on participation and business impact, supports trainer onboarding, and ensures consistent, business-aligned training delivery.

Leads multiple product squads across experience delivery, owning team direction, staffing, delivery quality, evidence-based discovery, launch readiness, and post-launch outcomes. Manages hiring, coaching, performance, capacity, and development of individual contributors into leaders. Partners with Product Strategy, Engineering, Design, Platform, and Marketing while maintaining craft standards, acceptance criteria, instrumentation, and responsible AI practices.

Leads software engineering strategy, execution, system reliability, and operational excellence for a high-impact team. Manages and develops engineers, drives scalable system design, aligns cross-functional roadmaps, communicates progress and risks to stakeholders, and partners with product and design teams. The role requires expertise in modern web architectures, backend development, relational databases, cloud platforms, and high-level software design.

Own the lead-to-agent matching model, agent handoff experience, and related premium customer issues. Build a roadmap focused on improving Claim Rate and Assignment Rate, translate customer-specific eligibility rules into scalable product configurations, partner with engineering and customer-facing application teams, and coordinate with the Call Center Platform PM. Represent the domain in planning and leadership reviews.