Jobs at Realtor.com

Produces and quality-checks product marketing content assets, including launch copy, FAQs, release notes, training materials, support content, and sales enablement resources. Uses generative AI tools to create drafts and variants, then verifies accuracy, tone, product fidelity, and compliance. Maintains content libraries and trackers, monitors real estate technology developments, and coordinates delivery across Marketing, Sales Enablement, Product Management, and Support teams.

Leads two engineering teams responsible for Realtor.com’s identity, authentication, consumer profile, and preference platforms. Owns people management, delivery, reliability, security posture, technical decisions, vendor relationships, quality improvements, and cross-team commitments. Guides initiatives including Auth0 migration, passkeys, OTP, session management, login experimentation, legacy identity retirement, and AI-assisted development. Requires strong backend engineering knowledge, modern authentication expertise, AWS cloud experience, and a proven record managing multiple teams and business-critical systems.

Own the API security architecture and roadmap for Realtor.com’s API gateway and federated GraphQL platform. Establish authentication, authorization, secure-by-default policies, abuse detection, and incident response across billions of monthly requests. Protect against credential stuffing, account takeover, scraping, and fraudulent submissions. Lead cross-team initiatives, mentor engineers, define security standards, and help build the API security team.

Leads Technical Program Managers and complex, cross-functional consumer software programs from technical scoping through launch and post-launch operations. Responsibilities include roadmap planning, dependency and risk management, release coordination, operational metrics, agile processes, executive communication, and building a high-performing TPM team. Requires strong technical fluency in system design, AWS, APIs, cloud services, and web and mobile development.

Provide phone-based customer support to real estate agents and brokers, resolving product, listing, billing, technical, and account issues. Research cases across Salesforce, dashboards, MLS data, and other systems; use AI support tools to improve accuracy and speed. Document interactions, de-escalate concerns, meet service and quality goals, identify recurring issues, contribute process improvements, and collaborate with internal teams. The role requires four days per week in office and a Monday-through-Saturday schedule.

Build and operate the Customer Data Platform serving path, including Apollo Federation subgraphs, profile storage, personalization activation, Kafka identity integrations, and resilient GraphQL services. Integrate personalization into server-rendered React and CMS experiences while protecting performance, privacy, consent, and tracking requirements. Deploy and support services using AWS, Kubernetes, CI/CD, observability, feature flags, and experimentation. Collaborate across data, identity, web, mobile, notifications, and marketing technology teams.

Leads quality engineering infrastructure across web, iOS, Android, and backend systems. Designs test frameworks, AI-powered test-generation and root-cause tooling, CI/CD quality gates, observability, metrics pipelines, and shared testing utilities. Establishes engineering standards, mentors engineers, conducts architecture reviews, and influences quality practices across hundreds of repositories and multiple product squads. Requires extensive SDET or software development experience, mobile testing expertise, Python and TypeScript fluency, cloud familiarity, contract testing, and LLM application evaluation experience.

Provides front-line email, phone, and chat support to real estate agents and MLS partners. Answers product and technical questions, troubleshoots issues, documents reproduction steps, escalates complex problems, and surfaces recurring customer feedback. Maintains product knowledge, meets productivity and service-quality goals, and collaborates with Product and Engineering teams. This hybrid role requires four days per week in the Scottsdale office and flexibility for weekend shifts.

Own execution of technical SEO, AEO, site architecture, performance, and social sharing initiatives. Translate predefined strategies into roadmaps, Jira stories, acceptance criteria, and sprint backlogs. Conduct technical audits, staging and production QA, and post-launch performance tracking using SEO tools, SQL, Snowflake, Tableau, and Google Search Console. Partner with engineering, marketing, data science, and design teams while using AI and automation to scale search optimizations across millions of pages.

Lead data science for lead valuation, predictive close scoring, revenue optimization, and constrained allocation across a national marketplace. Build inventory valuation, pricing, forecasting, experimentation, simulation, and optimization models using methods such as mixed-integer and stochastic programming. Partner with Product, Pricing, Marketing, Finance, and Engineering to deploy models into production decisioning, monitor KPIs, and communicate tradeoffs to executive stakeholders.

Lead end-to-end product design for Avail, a SaaS platform serving landlords and renters. Partner with product managers and engineers on research, user journeys, ideation, interaction flows, prototyping, and high-fidelity designs. Own design direction within a cross-functional squad, collaborate with stakeholders, apply and evolve the design system, communicate design rationale, incorporate feedback, and deliver iterative solutions throughout the product lifecycle.

Develop and lead full-stack systems for Realtor.com’s Owners & Sellers platform. Design distributed services, AWS data pipelines, APIs, and scalable React/Next.js experiences. Improve performance, reliability, Core Web Vitals, observability, and incident response. Collaborate across product, design, and engineering teams on complex initiatives and technical roadmaps. Mentor engineers, guide architecture, review high-risk changes, and leverage AI-assisted development tools.

Retain Realtor.com advertising customers through inbound and outbound calls, resolving account issues, cancellations, discounts, credits, extensions, and escalations. Rebuild product value, negotiate solutions, meet retention and call goals, de-escalate dissatisfied clients, and collaborate with sales, support, collections, and accounting teams. The role manages small to midsize agent and broker accounts while providing timely, respectful service and identifying opportunities for renewals, upselling, and customer success.

Designs, prototypes, deploys, and maintains AI copilots, workflow agents, and low-code applications. The role includes stakeholder discovery, workflow mapping, cloud-based development, API and data integration, production deployment, monitoring, prompt and retrieval optimization, and lifecycle ownership. The engineer will also teach AI best practices through workshops, documentation, labs, and office hours while measuring adoption and iterating on solutions.

Manage full-cycle recruiting for high-volume sales and related roles, including sourcing, screening, candidate evaluation, hiring-manager partnership, offer coordination, and candidate engagement. Represent Realtor.com at job fairs and hiring events, maintain strong stakeholder relationships, and help improve recruiting best practices. The role requires a hybrid schedule with four days per week in the Scottsdale, Arizona office.

Manage high-value consumer interactions through 300+ daily inbound and outbound calls, emails, and texts. Identify real estate goals, budgets, timelines, financing, and preferences; resolve issues; and connect consumers with premium real estate professionals. The role requires exceptional communication, objection handling, empathy, problem-solving, CRM and softphone proficiency, metrics-driven performance, and flexibility for evening or weekend shifts. This is a hybrid position requiring regular in-office work in Scottsdale, Arizona.

Manage high-volume inbound and outbound communications with premium real estate consumers. Conduct discovery to understand goals, budgets, timelines, financing, and preferences; resolve issues; and connect consumers with appropriate real estate professionals. Deliver white-glove service while meeting performance metrics, handling objections, maintaining accurate records across multiple systems, and working flexible evening or weekend shifts.

Lead the strategy, roadmap, and execution of Realtor.com’s core consumer product experience across web and native apps. Oversee search, discovery, listing details, personalization, experimentation, engagement, and conversion. Partner with Engineering, Design, Data Science, Marketing, and commercial teams to deliver AI-powered experiences and connect consumers with real estate professionals. Build and mentor a high-performing product organization while presenting strategy and results to executive leadership.

Leads editorial strategy and daily content planning for Celebrity Homes, Unique Homes, and Living. Manages writers, assigns and edits stories, develops exclusive celebrity real estate coverage, maintains recurring content franchises, balances timely and long-form pieces, uses analytics to guide decisions, and collaborates across teams to expand audience reach.

Lead quality engineering strategy and end-to-end test automation across Avail’s rental platform, including web, APIs, mobile applications, payments, identity, messaging, and property management workflows. Build automated tests, CI/CD quality gates, observability tooling, and test frameworks using TypeScript, Python, and React Native technologies. Partner with developers on test design, mentor engineering teams, support production triage, and improve developer-owned automated coverage.