The Job in short
As Senior Application Support Engineer, you will belong to a team of motivated, driven and fun ICT professionals within a well established, growing organisation. You get a chance to help define the organisational structure for over 500 projects, 3,000+ users, and more than 2200 employees. This is an opportunity to mature the organisation through cooperation with other departments at Backbase.
Meet the job
- Supporting the Atlassian suite of products used by Backbase;
- Build New/Support Existing external automation using Workato;
- Defining processes in close collaboration with other departments (e.g. Customer Success, R&D, Support etc.);
- Developing automations, integrations, scripting & programming;
- CSV Import, Data Migration (Cloud to Cloud, Cloud to Server);
- Extensive work on add-ons such as EazyBi and Jira Automation etc;
- Being the resident expert on Atlassian suite products, you leverage your application engineering experience on medium/high-complexity problems involving other platforms such as Google Workspace, BambooHR, Zendesk, Salesforce etc;
- Application integration making use of, but not limited to, API calls between Backbase used applications whether in-house or off-the-shelf (such as Google Workspaces, MS Azure);
- Auditing of access permissions and usage;
- Invoking best practices on how to configure and use Jira/Confluence;
- Providing day-to-day support for projects used across the business;
- Investigating requests for plug-ins, extensions and custom script development;
- Creating highly efficient, easy-to-use and descriptive Jira dashboards and filters;
- Advising the organisation and providing strategic insight for new applications.
How about you
- 5+ years of experience with administering Atlassian products;
- A degree or professional recognition in a relevant discipline, and/or industry-recognised training and certifications (ACP-100/120 Jira Administrator, ACP-200, etc.), and/or equivalent experience. Cloud certification is preferred but Data Center certification is also a plus;
- English language, written and spoken.
- Already based in Kraków
- Ready to come to the office twice per week
Competencies / skills
- Functional/technical skills;
- Expert knowledge of the Atlassian Cloud Suite (Jira Software, Jira Service Management, Confluence);
- Integration Platform as a Service (IPaaS) experience is a must (preferably Workato, but experience with Mulesoft, Azure Logic Apps is a plus);
- Workflow automation (Jira Automation, Workflow post functions and validators, Jira Misc Workflow Extensions);
- Working knowledge of data querying and some scripting ;experience (SQL, bash, python, google apps script, powershell, Excel VLookup etc);
- Ability to solve complex, functional and analytical problems while keeping all stakeholders satisfied;
- Ability to develop on-the-fly custom solutions to satisfy the needs of a single project;
- Ability to listen to concerns and recommend pragmatic resolutions;
- Ability to conceptualise project development processes;
- Ability to manage and progress on multiple open projects, tasks, and tickets, while accommodating walk-up requests from colleagues;
- Thoughtful reasoning and careful decision-making abilities, ensuring that processes are followed and security is maintained;
- Experience with Jamf, PowerBI or Terraform (Extra awesome, but not a must);
Top Skills
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac.
Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
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