Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
About MassMutual
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity & inclusion. We’re people helping people. A career with us means you will work alongside exceptional people & be empowered to reach your professional & personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek, value unique &varied perspectives &experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Roles and Responsibilities:
- Execute standard service transactions by following established procedures, managing assigned work queues, and delivering accurate and timely outcomes.
- Verify and validate forms, system information, and transaction details to ensure completeness and accuracy before processing.
- Comply with quality, risk, and regulatory requirements by adhering to controls, maintaining accurate records, and escalating exceptions when necessary.
- Partner effectively with team members and business stakeholders to provide updates, resolve queries, and support a customer-focused operational environment.
- Contribute to continuous improvement initiatives by identifying process enhancement opportunities and implementing innovative solutions within the work area.
- Take accountability for personal and professional growth through ongoing learning, skill development, and knowledge-building opportunities.
- Develop and strengthen knowledge of annuity, life insurance, and financial services operations.
- Apply training, process documentation, and established guidelines to perform operational activities consistently and efficiently.
- Demonstrate strong attention to detail and a commitment to delivering high-quality, accurate work.
- Communicate clearly and professionally, seeking guidance and clarification proactively when needed.
- Effectively organize and prioritize work to manage multiple responsibilities and meet service level commitments.
- Leverage business systems, workflow tools, Microsoft Office applications, and other productivity platforms to achieve operational objectives.
- Build positive working relationships by embracing feedback, collaborating with colleagues, and fostering a culture of continuous learning and improvement.
- Consistently exemplify MassMutual's core values of humility, respect, urgency, curiosity, and accountability.
Requirements Qualifications:
- 1-3 years of experience in Operations, financial services, insurance, or transaction processing experience
- Good Communication skill with neutral accent
- Good Knowledge about MS office tools
- Bachelor’s degree (Non – Technical)
- Rich experience in US Insurance platform Usage
- Hands-on experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
- Critical thinking, Quick Learner, Flexible
- Open to Night Shifts
Preferred Skillsets:
- Proficiency in excel and typing is must. Minimum 35 WPM
- Good English written & listening skills
The Ideal Qualifications
- Ability to work in a fast-paced high-volume environment without sacrificing quality of work
- High degree of ownership and sense of urgency
- Passion for embracing business improvement opportunities
- Strong verbal & written communication skills
- Strong organizational and time management skills are essential
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Skills Required
- 1-3 years of experience in Operations, financial services, insurance, or transaction processing
- Good communication skills with neutral accent
- Good knowledge of MS Office tools
- Bachelor's degree (Non-Technical)
- Experience using US insurance platforms
- Hands-on experience in US insurance domain (life insurance, annuities, retirement)
- Critical thinking, quick learner, flexibility
- Open to night shifts
- Proficiency in Excel and typing (minimum 35 WPM)
- Good English written and listening skills
- Ability to work in a fast-paced high-volume environment without sacrificing quality
- High degree of ownership and sense of urgency
- Passion for business improvement and process enhancements
- Strong organizational and time management skills
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations. Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion. With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community. Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational. Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual India Global Capability Center is a result of this effort. We are here to empower careers and help people secure their futures through innovation and technology.
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