Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Job Description - Senior Analyst, Operations
Roles and Responsibilities:
- Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies, and norms of company
- Resolves individual cases that need re-work In Order to ensure high C-Sat scores from the end user
Comes up with new ideas to improve in own work area. Identifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning.
- Sets challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner. Has attention for details and focuses on delivering first time right out puts in a timely manner
Requirements Qualifications:
- 1-3 years of experience in Operations
- Good Communication skill with neutral accent
- Good Knowledge about MS office tools
- Bachelor's degree (Non - Technical)
- Rich experience in US Insurance platform Usage
- Hands-on experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
- Critical thinking, Quick Learner, Flexible
- Open to Night Shifts
Preferred Skillsets:
- Proficiency in excel and typing is must. Minimum 35 WPM
- Good English written & listening skills
Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
What the Team is Saying
What We Do
What is life without challenges? Life throws many curve balls, but what makes it memorable is the way we choose to respond to them. The year 2020 caught us off-guard while introducing us to a whole new world of opportunities. MassMutual India’s Global Capability Center (GCC) was the very first step in navigating through transformations and paradigm shifts, an experience filled with lessons for all.
Embodying the values of the 171-year MassMutual legacy of helping people secure and protect the ones they love, this world-class India GCC was established in Hyderabad, a city boasting an outstanding talent pool, investor-friendly policies, and world-class infrastructure, all of which have made it a preferred destination for many cutting-edge technology organizations.
We’ve been expanding our global talent pool with an in-house team of experts in Full Stack Development and Support, DevOps, Security and Cloud Engineering, and Data Science. We’ve also grown our teams in several other areas such as Technology Delivery and Operations, Quality Assurance, Project Management, Global Procurement, Insurance Operations, Wealth Management Operations, Digital Operations, Partner Services, and Legal, Risk, and Compliance among others.
We aim to welcome our next 20 million customers by 2026 and in the process stay innovative in a digital-first world. Beginning our operations at the onslaught of the pandemic was a significant challenge. Now, after two years, our success markers are our resilient workforce, the reinvention of many business strategies, and our ability to build on pre-existing capabilities to align with business goals. In addition, we only continue to grow a deeply talented team, which is instrumental in orchestrating the digital transformation journey and contributing to the growth of MassMutual as a global financial leader.
-Ravi Tangirala,
Head of MassMutual India GCC
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