Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Roles and Responsibilities:
- Review and validate for accuracy that the Transfer of Assets Packet was mailed/e-mailed/faxed correctly and timely.
- Call outs to external carriers and financial institutions every 5 days requesting funds required for new business policy issue.
- Documentation of various administrative systems on results of each call
- Requires detailed communication to advisors and their staff on status of receipt of funds.
- Proactively identifies when additional communications (phone call or email) to the advisor are needed when the transfer hits a roadblock.
- Working with Financial Advisors and their Staff, knowing when to request corrected forms to secure funding.
- Partner with 3rd party vendor to know when new requests for additional funds are required.
- Identify when funding is received. Work with third party to move pending application to policy issue.
Requirements Qualifications:
- 1-3 years of experience in Operations (Voice Process)
- Good communication skills with a neutral accent
- Strong verbal & written communication skills
- Must be able to work in a fast-paced high-volume environment without sacrificing the quality of work.
- Proven relationship management/outstanding service delivery
- High energy level
- Good Knowledge of MS office tools
- Bachelor’s degree (Non – Technical)
- Experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
- Critical thinking, Quick Learner, Flexible
- Open to Night Shifts
Preferred Skillsets:
- Strong analytical skills/demonstrates problem-resolution skills.
- Strong Customer Service orientation/proven relationship-building skills
- Experience in using Microsoft Excel
- Strong understanding of Annuity products and procedures
Location: Hyderabad, India
Time Type: Full time
Shift Timings: Night Shifts (US Time Zone) 10:30 PM IST to 7:30 AM IST
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Skills Required
- 1-3 years of experience in Operations Voice Process
- Good communication skills with a neutral accent
- Strong verbal and written communication skills
- Ability to work in a fast-paced, high-volume environment while maintaining quality
- Proven relationship management and outstanding service delivery
- High energy level
- Good knowledge of Microsoft Office tools
- Bachelor's degree in a non-technical field
- Experience in the US insurance domain, preferably life insurance, annuities, and retirement
- Critical thinking, quick learning, and flexibility
- Availability for night shifts
- Strong analytical and problem-resolution skills
- Strong customer service orientation and relationship-building skills
- Experience using Microsoft Excel
- Strong understanding of annuity products and procedures
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations. Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion. With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community. Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational. Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual India Global Capability Center is a result of this effort. We are here to empower careers and help people secure their futures through innovation and technology.
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