The Senior Analyst, Marketing Strategy & Operations is an analytical and operational partner to the Marketing team, helping Marketing make smarter decisions about strategy, operations, and spend. As part of your role, you will drive three connected areas: funnel performance, ROI modeling, and planning. You'll translate ambiguous, cross-functional questions into clear analysis and a plan, and drive that plan yourself.
This role sits on the Revenue Strategy & Operations team and reports to the Director, Marketing Strategy & Operations. Our team owns tangible business outcomes (pipeline, revenue, and retention) without directly generating them: we build the programs, analysis, and operating rhythm that help frontline Titans succeed, and we hold cross-functional partners accountable to shared goals. We're also committed to being the best RevOps organization in using AI to supercharge our work.
- Support the operating cadence: day-to-day metrics, business reviews, readout memos, and program management, flagging risks and opportunities proactively and driving them to resolution
- Own weekly, monthly, and quarterly reporting and forecasting and build SQL/Tableau datasets and dashboards from various data sources that give leadership a trusted view of Marketing's health
- Own high-impact special projects from opportunity identification through recommendation to ongoing execution and iteration, deliver stakeholder-ready analysis and recommendations with a clear "so what"
- Use AI to create leverage: automate recurring reporting and analysis, build tools and templates the broader team adopts, and redirect the time saved toward judgment-heavy work: what to build, why it matters, and what the data actually means in context
- Contribute to the broader Revenue Strategy & Operations team by documenting processes, sharing frameworks, and onboarding peers on the work you own
- 2-4+ years of experience in a combination of high-growth tech companies and/or management consulting
- Functional experience in operations, strategy, go-to-market, growth, or marketing/revenue operations within SaaS is preferred
- Experience running quantitative analyses and leveraging AI tools to conduct and report analytical work
- Hands-on experience with HubSpot and Salesforce is preferred
- Ability to distill complex, ambiguous problems into a concrete plan, and then drive execution of that plan yourself
- Genuinely energized by variety and ambiguity
- Excellence in cross-functional communication: you can explain a complex problem to a senior leader and an analyst with equal clarity
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $111,800 USD - $167,600 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $104,500 USD - $156,700 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.Skills Required
- 2-4+ years of experience in high-growth technology companies and/or management consulting
- Experience with operations, strategy, go-to-market, growth, or marketing/revenue operations within SaaS
- Experience conducting quantitative analyses and using AI tools to perform and report analytical work
- Hands-on experience with HubSpot and Salesforce
- Ability to translate ambiguous problems into concrete plans and independently drive execution
- Strong cross-functional communication skills, including explaining complex problems clearly to senior leaders and analysts
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
-
Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
-
Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
-
Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
Gallery
