Senior Analyst - HR Operations

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At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

This customer focused, pro-active, energetic and collaborative role will serve as an HR Analyst as part of our Regional Hub Transactional Team within the People Services. In this role, individuals will function across all business units and will provide accurate and timely HR Transactional support to employees, managers, and other HR professionals.
Provide consistent, timely, accurate and customer-focused HR transactional services and data administration to key stakeholders and customers, while contributing to the achievement of the People Services' overall vision and strategy.
Utilize our case management system to achieve required service level agreement metrics and overall client satisfaction.
Analyze work process design and flow for the People Services team and work with internal and external clients and vendors to implement improved processes, while suggesting necessary improvements to improve the overall client experience and efficiency.
Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA.
Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process.
To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc.
Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets.
Always ensure a ‘customer first’ approach by consistently and proactively role modelling excellent customer service.
Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance.
Understand and be compliant with the corporate data protection and confidentiality policies.
Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value.

Qualifications

Bachelor's degree in related discipline and 4+ years of relevant HR experience
Experienced in managing high-volume HR requests and data administration supporting end-to-end hire-to-retire activities. Data administration experience in a shared services center is an advantage.
Experience managing data in HRIS systems and/or using Workday preferred.
Ability to work effectively in a high-pace and deadline-driven atmosphere
Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement
Ability to work in a team environment
Strong attention to detail and ability to apply analytical skills
Strong communication skills (written and oral) with all levels of the organization
Strong computer skills or aptitude
Flexibility to work in different time zones

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs
or systems with the ability to make enhancements and leverage in daily work.

Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.

Engineering/Other Technical Positions:Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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