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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role
SoFi is dedicated to developing a best-in-class Fintech Collections group that aligns with the changing needs of our members. The Collections Governance and Regulatory Process Analyst role is an exciting opportunity to help support CCoE Leadership!As the Collections Governance and Regulatory Process Analyst, you will be a key member of the Collections team that will help support critical control, governance, and regulatory processes. You will help to manage Collections and Recovery governance requirements such as maintaining charter documentation, driving essential review and approval processes with committee members, and interfacing with the business, the second line of defense, and Legal/Compliance to ensure proposals are robust and meticulously built. In addition, you will be responsible for maintaining critical regulatory processes as they apply to audits and exams from federal, state, and internal teams. Responsibilities may include drafting regulatory responses and driving analysis of potential issues.
What You’ll Do:
- Develop strong cross-company relationships with business, engineering, legal, compliance, exam, and product leaders to drive regulatory compliance
- Manage the end-to-end regulatory processes including assessing exam/audit cadence to ensure continued ‘Run the Business’ progress is not impeded
- Help to produce executive-ready materials as required for committees and the board related to audits and exams
- Work with CCoE leadership to support planning, execution of controls, and communication of updates related to governance and regulatory processes
- Develop a strong framework, controls, and processes around the Governance and Audit/Exam management process
- Work with Issue Management and Control teams to establish an efficient process and positive feedback loop
- Work closely with leadership to draft, develop, and approve regulatory responses
- Diligently review processes for potential enhancements to effectiveness and efficiency
- Ad hoc duties to support CCoE
What You’ll Need:
- Previous experience in Operations, Compliance, or Risk with a focus on Collections
- Excellent written and oral communication skills, including strong presentation skills
- High motivation to learn, drive change, and able to work collaboratively in a complex and fast-paced environment
- Strong cross-functional, teaming, and communications skills as well as an ability to work in a fluid and highly collaborative environment
- Ability to communicate complex concepts clearly and effectively
- Experience using SQL to extract actionable information from relational databases
- Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels
- Detail-oriented, accurate, and concise
- Strong analytical, planning, and organizational skills
- Ability to operate independently with excellent time management skills and the ability to deliver on multiple competing priorities in a dynamic environment
- Fluent in Excel and PowerPoint, comfortable analyzing large datasets in Google Suite, MS Office apps, etc.
- Creative thinker with a drive to learn and a passion for leveraging data to make business decisions
What the Team is Saying
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
