Senior Analyst Digital Workplace Governance (Operations)

About Gartner IT:

We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 

About the Team: 

The Digital Workplace Services Governance (Operations) team provides the essential framework for oversight and resource management of our organization’s digital workplace services. We ensure effective tracking of license entitlements, optimize and consolidate software usage, and maintain compliance with current licensing agreements. Our team systematically engages IT and non-IT peers, including HR, Communications, Business Units, Legal, and Security, to support and assess the overall effectiveness and value of digital workplace services. We also focus on robust relationship-building and vendor management to evaluate, select, and manage strategic partnerships. 

About the Role: 

As a member of the Digital Workplace Services Governance team, you will play a critical role in overseeing and enhancing the delivery, compliance, and optimization of digital workplace services. You will collaborate across departments, manage software and service entitlements, and help maintain strong vendor relationships to support our organization’s digital transformation. 

What you’ll do: 

• Track, manage, and report on digital workplace service entitlements, software licenses, and usage across the organization. 

• Oversee the day-to-day management and administration of digital workplace software and services, ensuring optimal performance and user experience. 

• Communicate important updates, changes, and maintenance schedules related to digital workplace software and services to leadership, the team, and business stakeholders in a timely and effective manner. 

• Analyze service and software usage data to identify opportunities for optimization, consolidation, and cost savings. 

• Ensure compliance with software licensing agreements and digital workplace service contracts; support audits as needed. 

• Collaborate with IT, HR, Communications, Business Units, Legal, and Security to assess and enhance the effectiveness and adoption of digital workplace services. 

• Lead and support vendor management activities, including evaluating, selecting, onboarding, and managing relationships with vendors and third-party service providers. 

• Build and maintain strong relationships with internal stakeholders and external partners. 

• Assist in developing and implementing governance policies, processes, and best practices for digital workplace services. 

• Prepare and present documentation, dashboards, and reports for management and stakeholders. 

• Identify and mitigate risks related to digital workplace services, and coordinate resolution of service issues or escalations. 

• Proactively seek opportunities to enhance digital workplace services, drive innovation, and support the evolving needs of the organization. 

• Support user adoption through training, guidance, and communication of best practices for digital workplace tools and services. 

• Ensure digital workplace services adhere to organizational data privacy and security policies. 

What you’ll need:

4+ years of experience in digital workplace services, software asset management, IT governance, or vendor management

Bachelor’s degree in information technology, or related field (or equivalent experience). 

Must-have: 

• Strong analytical and problem-solving skills. 

• Excellent communication and interpersonal abilities. 

• Detail-oriented with strong organizational skills. 

• Ability to work collaboratively in a cross-functional environment. 

• Familiarity with digital workplace tools, service management, and software licensing concepts is desirable. 

Nice-to-have: 

• Experience in Atlassian tools, Jira, Jira Service Management, Confluence & Trello 

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

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At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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