The Senior Analyst plays a critical role in managing and optimizing the full lifecycle of accounts receivable operations across all AJC business lines inclusive of subscription revenue and advertising revenue. This position is responsible for overseeing credit evaluation, customer onboarding, collections, cash application, and customer support functions. The ideal candidate will bring deep expertise in AR processes, demonstrate leadership in resolving complex issues, and contribute to process improvement initiatives that enhance operational efficiency and customer satisfaction.
Key Responsibilities
Credit & Customer Onboarding
- Evaluate and approve credit applications using third-party reports, trade references, and financial analysis.
- Make credit line decisions that balance revenue growth with risk mitigation.
- Ensure compliance with company credit policies and procedures.
- Oversee setup and maintenance of advertiser and agency accounts across multiple billing systems.
Collections Management
- Lead collection efforts to minimize past-due balances and bad debt write-offs.
- Analyze aging reports and proactively resolve payment discrepancies.
- Collaborate with Account Executives and internal teams to ensure timely resolution of outstanding balances.
- Recommend accounts for third-party collections when necessary.
Cash Application
- Oversee accurate and timely application of payments received via lockbox, ACH, and credit card.
- Investigate and resolve unapplied or misapplied funds, to include working from system generated reports to resolve non-standard payments, bank errors and chargebacks
- Process overpayments and/or any customer refunds
- Support month-end close processes and reconciliation efforts. Including month-end analytics and AR aging analysis
Customer Support & Order Processing
- Provide high-level support for AR-related inquiries via phone and shared email inboxes.
- Process credit card payments and manage issues related to declined or expiring cards.
- Ensure timely processing of orders and billing for special-handling customers.
Process Improvement & Leadership
- Identifies, recommends and implements process enhancements to improve AR efficiency and accuracy.
- Participate in cross-functional projects and support management directives.
- Works with Accounting colleagues to maintain internal controls
Qualifications
-Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.
- Strong understanding of credit evaluation and collections best practices.
- Experience with credit granting
- Proficiency in Microsoft Excel and experience with ERP and billing systems.
- Excellent analytical, communication, and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Associate's or Bachelor's degree in Accounting, Finance, or related field preferred.
USD 65,500.00 - 98,300.00 per year
Compensation:
Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
