Our mission is to architect strategic frameworks and end-to-end processes that create company-wide alignment in our commercial ways of working. We operationalize these frameworks through AI-enabled workflows, ensuring scalable, consistent, and efficient execution across the Client Solutions organization.
As an AI Agent Software Engineer, you will build and maintain AI agents and AI-driven workflows using enterprise platforms such as DUST, Glean, Microsoft Copilot, Agentforce, and n8n. You will work closely with product, business, and IT teams to translate Client solutions teams use cases into reliable, scalable AI workflows and Agents.
This role is suited for an engineer with solid software foundations who is growing into applied AI systems, with support from our Criteo agentic community.
Design and build AI-powered workflows and agents by translating business requirements into clear decision paths and automation logic that support defined use cases.
Leverage and configure AI agents to interact with existing business tools, systems, and data sources (e.g., Salesforce, knowledge bases, internal and external tools), in partnership with IT teams
Configure and extend agent behavior using platforms such as DUST, Glean, Copilot, Agentforce, and n8n
Implement structured decision logic so agents can choose actions based on context and inputs
Support the deployment, monitoring, and maintenance of AI agents in production
Troubleshoot and debug AI workflows when outputs are incorrect or incomplete
Apply safety rules, permissions, and guardrails defined by the IT and business teams
Document workflows, agent behavior, and known limitations for internal users
AI workflows and agents that reliably support day-to-day Client solution teams processes.
Drive effciency gains through well-designed AI-assisted workflows & Agents.
Stable and predictable agent behavior aligned with business expectations.
Clear documentation that enables adoption and reuse.
Strong collaboration with senior engineers, IT, and business stakeholders.
This position is based in Gurugram, India
Shift Time : EMEA (1:30 PM IST to 10:30 PM IST)
Who You Are:5+ years of Experience in software engineering or business application development
Hands-on experience working with AI-powered tools or platforms in a business context
Experience leveraging APIs and connecting systems and tools
Strong problem-solving and logical thinking skills
Ability to debug workflows and understand where automation or AI outputs break down
Clear communication skills and willingness to learn in a fast-evolving space
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Skills Required
- 5+ years of experience in software engineering or business application development
- Hands-on experience working with AI-powered tools or platforms in a business context
- Experience configuring or extending agent behavior on platforms such as DUST, Glean, Microsoft Copilot, Agentforce, n8n
- Experience leveraging APIs and connecting systems and tools (e.g., Salesforce, knowledge bases)
- Ability to debug workflows and understand where automation or AI outputs break down
- Strong problem-solving and logical thinking skills
- Clear communication skills and willingness to learn in a fast-evolving space
What We Do
Criteo is a global technology company that powers the world’s marketers and media owners with trusted and impactful advertising through our world-leading Commerce Media Platform, a suite of products that activates the world’s largest set of commerce data to drive better commerce outcomes. We help thousands of brands, publishers, and retailers reach and monetize audiences and are committed to supporting a fair and open internet that enables discovery, innovation, and choice.
