About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Role Intent
This role is intended for experienced software developers, not traditional automation engineers. The focus is on building and evolving automation frameworks and platforms used by multiple teams across our CXone division, including developing a new agentic AI–driven automation framework and unifying existing Playwright-based frameworks. Contractors will contribute to shared automation and framework backlogs under the direction of a Tech Manager based in Pune.
Key Responsibilities
Design, develop, and maintain shared automation frameworks and platform components.
Translate production-derived workflows into reusable automation assets and framework capabilities.
Contribute to CI/CD-integrated automation and service-level validation.
Collaborate with architects and managers on backlog-driven delivery.
Experience
6–8 years of professional software development experience.
Demonstrated experience building maintainable, extensible systems or frameworks.
Core Technical Skills
Strong object-oriented development experience (Java or C# preferred).
Working experience with Python and TypeScript.
Experience with modern automation/test frameworks (Playwright or similar).
CI/CD experience, including pipeline integration and automation at scale.
API and service-level automation experience (REST or event-driven systems).
Familiarity with Jira and backlog-driven development.
AI & Cloud
Hands-on exposure to LLMs or AI-assisted development workflows.
AWS experience; exposure to AI-related services is a plus.
Practical mindset for applying AI to real engineering problems.
Engineering Mindset
Experience building shared libraries, internal frameworks, or developer platforms.
Strong understanding of code quality, design patterns, and long-term maintainability.
Ability to debug and diagnose issues in distributed systems.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
