The Role
Owns an Upstate New York customer portfolio, driving retention, account growth, customer satisfaction, and contract value. Builds trusted client relationships, identifies upsell opportunities, conducts KPI and compliance audits, supports product implementations, and facilitates strategic meetings and quarterly business reviews. The role also provides customer education, develops account strategies, coordinates cross-functional problem solving, and recommends process improvements for acute care customers.
Summary Generated by Built In
We are looking for an energetic Sr. Account Manager to take ownership of a crucial part of the Upstate New York book of business. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in Project Management.
The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing largely on client retention and account development in our rapidly growing customer base. The Account Manager will also take ownership of a portfolio of customers as well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.
Responsibilities
- Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
- Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
- Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
- Project Management and problem solving to drive outcomes inter-departmentally for the customer
- Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
- Be able to provide product expertise across our full service offering
- Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
- Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
- Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
- Ability to support new product installations or new program implementations at a customer site
- Support strategic customer meetings to communicate best practices, business results and successes
- Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.
Requirements
- 7+ years of industry experience
- Strong relationship building skills
- Hospital services or related service industry experience highly desirable
- Excellent verbal and written communication skills
- Strong presentation skills with value based selling confidence
- Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.
Learn more about us and our mission!
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
Skills Required
- 7+ years of industry experience
- Strong relationship-building skills
- Hospital services or related service industry experience
- Excellent verbal and written communication skills
- Strong presentation skills with value-based selling confidence
- Outstanding computer-based skills, including Salesforce.com and Microsoft Office
Daniels Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Daniels Health and has not been reviewed or approved by Daniels Health.
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Healthcare Strength — Company materials indicate medical, dental, and vision coverage are available on day one. Early eligibility is cited as a contributor to overall compensation value in some roles.
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Leave & Time Off Breadth — PTO and sick time are advertised as starting on the first day. Predictable schedules in certain teams are highlighted as supporting the practical use of time off.
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Strong & Reliable Incentives — Sales and account roles highlight base pay plus uncapped commission and mileage reimbursement. These structures are portrayed as making total compensation competitive for those positions.
Daniels Health Insights
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The Company
What We Do
MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare. Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels' flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world. Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.
