- The Senior Account Manager is the primary point of contact and trusted advisor for a portfolio of strategic customers. You will own relationship health, retention, and expansion by understanding customer business objectives, driving adoption and value realization, coordinating cross‑functional teams, and ensuring successful delivery of products and services focusing on CPG.
- Own end-to-end customer relationship for assigned accounts: build executive-level trust, run business reviews, and maintain a prioritized account plan.
- Develop and execute adoption and value-realization plans that align product capabilities to customer KPIs and business outcomes.
- Identify renewal and expansion opportunities; create account plays and collaborate with Sales, Solution Architects, and Product to capture upsell/expansion revenue.
- Coordinate internal teams (support, services, product, engineering, finance) to resolve escalations, remove blockers, and deliver outcomes on schedule.
- Monitor account health using metrics and signals (usage, adoption, support cases, NPS/CSAT) and drive proactive interventions.
- Create and maintain accurate account forecasts, opportunity pipelines, and CRM records; communicate status to leadership.
- Lead contract renewals and commercial discussions in coordination with Sales and Legal.
- Capture and communicate customer feedback and market intelligence to Product and Marketing to influence roadmap and messaging.
- Develop and deliver executive presentations, ROI analyses, and business cases to demonstrate value.
- Mentor junior account managers and contribute to account management best practices and playbooks.
- Bachelor’s degree or equivalent experience.
- 5–8+ years of customer-facing account management, customer success, or enterprise sales experience (experience with strategic/enterprise accounts preferred).
- Proven track record of driving renewals, expansions, and measurable customer outcomes.
- Strong commercial acumen, negotiation skills, and experience managing contract renewals.
- Excellent stakeholder management skills and ability to influence at senior levels.
- Experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Totango) and strong data-driven decision making.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree or equivalent experience.
- 5-8+ years of customer-facing account management, customer success, or enterprise sales experience.
- Experience with strategic/enterprise accounts.
- Proven track record of driving renewals, expansions, and measurable customer outcomes.
- Strong commercial acumen, negotiation skills, and experience managing contract renewals.
- Excellent stakeholder management skills and ability to influence at senior levels.
- Experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Totango) and strong data-driven decision making.
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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