Senior Account Manager

Posted Yesterday
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Kampala, Kampala Capital City, Kampala, UGA
Hybrid
Senior level
Information Technology
The Role
Own and grow relationships with Qcommerce partners (retail, pharmacies, grocers). Drive partner performance and revenue through KPI analysis, negotiations, marketing activations, content quality, and cross-functional coordination to meet company OKRs.
Summary Generated by Built In
Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

If you’re here, it’s because you’re looking for an exciting ride

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 
We have a vision: Building the largest marketplace in your city, to give access to anything in minutesAnd this is where your ride starts.

THE JOURNEY

  • Establish excellent relationships with Glovo’s Qcommerce partners especially Retail and Specialties partners (e.g. Pharmacies, Grocers, etc.) through consistent and proactive communication, identifying their needs and building engagement 
  • Be responsible for your partners' business performance and ensure their growth. Build reports and analyze main KPIs. Take action to reach your goals and company OKRs
  • Acquire partners and own relationships, from the top to the bottom line of the P&L 
  • Guarantee partners' content quality
  • Increase Glovo's visibility through marketing activations with partners in their offline stores
  • Improve Glovo’s revenue through commission renegotiations and monetization of your partners
  • Be the main point of contact between Glovo's different areas and partners

Qualifications

  • You have 4+ years of relevant hands-on sales experience / account management experience/Consulting experience
  • Strong Commercial skills & Negotiation Skills 
  • Strong analytical skills. Ability to look for the root cause of a problem and to solve it based on data
  • Get things done attitude, proactive, organized, and obsessed with details
  • Exceptional verbal and written communication skills with an aptitude for building strong client relationships
  • A high level of interpersonal and influencing skills, an empathetic, inclusive, and curious attitude
  • Comfortable working in a high-growth and high-performance start-up environment

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Skills Required

  • 4+ years of relevant hands-on sales, account management, or consulting experience
  • Strong commercial and negotiation skills
  • Strong analytical skills and ability to solve problems using data
  • Proactive, organized, detail-oriented with a get-things-done attitude
  • Exceptional verbal and written communication skills and client relationship aptitude
  • High interpersonal and influencing skills; empathetic, inclusive, and curious attitude
  • Comfortable working in a high-growth, high-performance startup environment

Delivery Hero Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.

  • Wellbeing & Lifestyle Benefits Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
  • Healthcare Strength Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
  • Equity Value & Accessibility Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.

Delivery Hero Insights

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The Company
HQ: Berlin
32,902 Employees

What We Do

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

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