Senior Account Manager, Enterprise

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the team

We’re building Airwallex’s DACH Enterprise team from the ground up - and we need a founding member to set the pace.

This is a rare, high-impact opportunity to help lay the foundation for our next era of growth. You won't just follow a playbook; you’ll write it. As one of our first Enterprise hires in the region, you’ll directly shape our DACH go-to-market strategy, own high-stakes territory, and secure the flagship enterprise deals that put Airwallex at the very top of the market.

If you thrive in greenfield environments and want your footprint on a market-defining motion, this is your launchpad.

What you’ll do

As an Account Manager on the Enterprise team, you will manage a portfolio of strategic enterprise customers and help them maximise Airwallex value. You will build trusted relationships across commercial, finance, operations, product and technology stakeholders, while identifying opportunities to increase adoption, retain customers and expand their use of Airwallex’s products and markets. You will combine strategic account planning with hands-on ownership of upsells, escalations, onboarding and complex customer initiatives. Working cross-functionally, you will turn customer insights into action and contribute to the growth of Airwallex’s Enterprise Business. This role is a quota-carrying commercial role and is based in Munich, Germany.

Responsibilities:

• Grow gross profit from existing customer accounts, manage customer operational success, and pursue upsell and expansion opportunities across Airwallex’s product suite.

• Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12 to 18-month growth opportunities.

• Lead renewals, commercial negotiations, upsell and cross-sell opportunities, using data and customer insight to improve retention and drive Net Revenue Retention.

• Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities.

• Coordinate complex customer initiatives across Sales, Product Sales, Solutions Engineering, Product, Operations, KYC and Onboarding, Legal, Customer Success and other internal teams.

• Maintain accurate CRM records, opportunity tracking and forecasts, while sharing customer feedback that can inform product, operational and go-to-market improvements.

Who you are

Minimum qualifications:

• 8+ years of sales or account management experience, including experience managing complex enterprise or strategic customer relationships.

• A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions.

• Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders.

• Strong commercial, communication and negotiation skills, with the ability to simplify complex topics and build trusted relationships internally and externally.

• Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives.

• Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products. Experience with API-enabled products is an advantage.

• Native German and English fluency required

• Hybrid work model: 3 days per week in-office

Preferred qualifications:

• Experience managing enterprise accounts in payments, FX, cross-border payments, treasury, cards, embedded finance or other financial infrastructure products.

• Experience developing strategic account plans, leading QBRs or executive business reviews, and building relationships with C-level stakeholders.

• A data-driven approach to account health, forecasting, renewal planning and commercial prioritisation, with strong CRM discipline.

• Curiosity, resilience and an entrepreneurial mindset, with the ability to operate effectively in a fast-growing environment, adapt to evolving priorities and proactively solve complex customer problems.

Why Join Us

• Build the future of global finance with one of the world’s fastest-growing, most innovative fintechs

• Work alongside exceptional, ambitious teammates on a truly global platform

• Accelerate your career: as an early enterprise hire, you’ll have significant scope to move into team leadership as the motion scales

• Earn a competitive base salary, commission, and valuable equity in an $11B company on a clear path to IPO

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.