Senior Account Executive

Job Description:

Account & Client Relationship Management

• Serve as a key point of contact for Clients on daily project matters, ensuring clear and consistent communication.

• Support the Account Manager (AM) in managing client expectations and delivering timely updates.

• Help identify client needs and proactively escalate challenges or opportunities to senior team members.

• Maintain professional and positive relationships with Clients, participating in client meetings and entertainment activities when necessary.

3rd Party Coordination

• Liaise with suppliers, production partners, and other third-party vendors to ensure deliverables meet required standards and timelines.

• Monitor progress and flag any issues to ensure seamless execution of campaigns and initiatives.

Planning & Execution

• Support the AM in the preparation of strategic presentations and client-facing documents.

• Customize case studies and credential decks to suit client needs, aligning with brand tone and objectives.

• Organize and manage materials including brand guidelines, client briefs, competitor reports, market insights, and project documentation.

• Take ownership of internal briefings and documentation, ensuring clarity and alignment across teams.

• Draft internal briefs and assist in interpreting and clarifying client briefs, including verbal requests.

• Lead the collection and analysis of client-related data and competitive intelligence to support planning.

Quality Assurance & Project Operations

• Ensure all tasks and deliverables under your responsibility are executed to a high standard and delivered on time.

• Maintain regular updates with the AM and proactively seek feedback to ensure alignment with project goals.

• Monitor timelines, manage deliverables, and help maintain smooth project operations.

Team Collaboration & Development

• Collaborate with cross-functional teams and mentor junior team members or interns when required.

• Contribute to team knowledge sharing and continuous improvement efforts.

• Take initiative in learning and development to strengthen both personal and team capabilities.

New Business Support

• Help identify potential upsell opportunities with current clients and flag them to the AM or Account Director.

• Support the team in preparing proposal decks, materials, and case studies for potential new clients.

Requirements:

• 2+ years of experience in Account Management within the advertising, marketing, digital, or communications field.

• Strong written and verbal communication skills in both Vietnamese and English.

• Excellent organizational, multitasking, and time management abilities.

• Proactive, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Strong team player with positive interpersonal skills and a client-centric mindset.

• Eagerness to grow professionally and contribute meaningfully to team success.

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