The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.
This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.
This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.
ResponsibilitiesSet Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.
Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.
Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.
Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.
Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.
Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.
Required Experience
- Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
- 5+ years of experience in customer experience, customer success or sales enablement roles
- 2+ years in supervisory or team lead experience
- Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
- Strong process optimization skills, with data-driven decision-making and analytical expertise
- Ability to influence across functions and build alignment with senior stakeholders
- Experience with CRM platforms (Salesforce)
- 10-20% travel required for team, stakeholder, and site engagements.
Core Competencies
- Customer Obsessed
- Strategic Leadership
- Team Leadership & Coaching
- Cross-Functional Influence
- Process Optimization
- Data-Driven Decision Making
- Standard office environment, with regular collaboration across in-market and remote team members
- Non-physical in nature involving periods of sitting or standing.
Skills Required
- Bachelor's degree in business, marketing, or a related field, or equivalent experience
- 5+ years of experience in customer experience, customer success, or sales enablement
- 2+ years of supervisory or team lead experience
- Experience leading multi-level teams, managing change, and thinking strategically at a senior-leadership level
- Strong process optimization skills with data-driven decision-making and analytical expertise
- Ability to influence across functions and build alignment with senior stakeholders
- Experience with CRM platforms, specifically Salesforce
- Ability to travel 10%–20% for team, stakeholder, and site engagements
RB Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RB Global and has not been reviewed or approved by RB Global.
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Retirement Support — Retirement plans with employer matching are highlighted in multiple postings, supporting long‑term savings for U.S. employees. Plan details are positioned as a core component of the total package and are frequently called out alongside other key benefits.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is emphasized, including accessible design features such as cashless participation and look‑back/discount mechanics. Participation is portrayed as broad and a meaningful part of total rewards across regions.
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Leave & Time Off Breadth — Paid time off and company holidays are consistently described as part of the standard offering. Time away benefits are frequently praised as a strength that enhances overall compensation value.
RB Global Insights
What We Do
RB Global, Inc. (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace and trusted provider of value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its global network of auction sites and digital platform, RB Global serves customers worldwide across a variety of asset classes, including automotive, construction, commercial transportation, government surplus, lifting and material handling, energy, mining and agriculture. The company’s end-to-end marketplace solutions include Ritchie Bros., IAA, Rouse Services, SmartEquip and VeriTread. For more information about RB Global, visit rbglobal.com.
