Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for the daily operations of the hotel’s security team, maintain security standards, and respond to emergencies. As a Security Assistant, and facilities – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
- Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
- Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
- Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
- Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous experience as a security officer
- Strong knowledge of security operations, surveillance systems, and emergency procedures.
- Excellent communication and interpersonal skills, with a guest-focused approach.
- Ability to remain calm and respond effectively in high-pressure situations.
- Proficiency in English; additional languages are a plus.
- Relevant security certifications and training (e.g., first aid, CPR) are preferred.
- Ability to work flexible hours, including nights, weekends, and holidays.
Skills Required
- Previous experience as a security officer
- Strong knowledge of security operations, surveillance systems, and emergency procedures
- Excellent communication and interpersonal skills with a guest-focused approach
- Ability to remain calm and respond effectively in high-pressure situations
- Proficiency in English
- Relevant security certifications and training, such as first aid or CPR
- Ability to work flexible hours, including nights, weekends, and holidays
Hilton Compensation & Benefits Highlights
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Retirement Support — Retirement benefits are described as strong, with an employer match that fully covers initial contributions and continues matching additional amounts. This structure is consistently presented as a standout element of the package.
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Parental & Family Support — Paid parental leave is highlighted for all new parents, with additional time for birthing parents. Adoption assistance and broader family supports are also part of the offering.
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Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton, mental‑health resources, and programs like sabbaticals or reset time are emphasized as distinctive perks. Learning opportunities and other lifestyle supports further enhance the package.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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