The Role
Provide visible security presence at store entrances/exits, monitor high-risk merchandise, check invoices against shopping bags, report suspicious activity, use non-confrontational theft-prevention techniques, assist customers courteously, return carts, and perform other assigned duties while standing for long shifts.
Summary Generated by Built In
Job
Summary: The Security Officer will be responsible for performing check-point
duties by the entrance and exit of the store and providing excellent customer
service when necessary.
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MAIN DUTIES:
· Welcoming customers and providing
efficient and excellent customer service when necessary.
· Being vigilant and reporting any suspicious activities immediately
to management.
· Check off invoices against the physical items in shopping bags to ensure accuracy before customers depart the store.
· Monitor the exit of high-risk merchandise frequently targeted by theft, ensuring proper purchase verification and control.
· Identify and address attempted theft involving carts or baskets of unpaid merchandise using non-confrontational techniques.
· Monitor carts and baskets to prevent concealment of unpaid merchandise, particularly in undercarriage or hidden areas.
· Check off invoices against the physical items in shopping bags to ensure accuracy before customers depart the store.
· Monitor the exit of high-risk merchandise frequently targeted by theft, ensuring proper purchase verification and control.
· Identify and address attempted theft involving carts or baskets of unpaid merchandise using non-confrontational techniques.
· Monitor carts and baskets to prevent concealment of unpaid merchandise, particularly in undercarriage or hidden areas.
· Deliver
courteous, final interactions with customers to ensure satisfaction while
reinforcing a visible security presence.
· Maintain
a professional and approachable presence that promotes customer confidence and
reinforces a safe shopping environment.
· Return carts to their proper location within the store.
· Return carts to their proper location within the store.
· Any
other duties assigned.
WORKING ENVIRONMENT:
· Stand for extended
periods (often 6 to 8 hours per shift).
· Must be able to lift up to 10 lbs occasionally
· Must be able to lift up to 10 lbs occasionally
Requirements
QUALIFICATIONS:
Education and/or Experience
· At minimum,
Secondary School diploma or equivalent preferred
· One to three years of retail experience (preferred).
· Proven track record of reliability and punctuality
· One to three years of retail experience (preferred).
· Proven track record of reliability and punctuality
Required
Skills:
- Excellent customer service skills
- A polite and professional approach
- The ability to solve problems
- Strong observation and
attention to detail.
- The ability to build and
maintain rapport quickly with diverse populations.
- The ability to deliver clear
and concise verbal and non-verbal communication skills.
- The ability to maintain a calm,
helpful, and professional attitude under pressure.
Skills Required
- Secondary school diploma or equivalent
- One to three years of retail experience
- Proven track record of reliability and punctuality
- Excellent customer service skills
- Polite and professional approach
- Ability to solve problems
- Strong observation and attention to detail
- Ability to build and maintain rapport quickly with diverse populations
- Clear and concise verbal and non-verbal communication skills
- Ability to maintain a calm, helpful, and professional attitude under pressure
- Ability to stand for extended periods (6 to 8 hours) and lift up to 10 lbs occasionally
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The Company
What We Do
TDC Group Limited is a diversified conglomerate based in St. Kitts & Nevis, operating in various sectors including Trading, Development, Agriculture, Finance, Retail, Financial Services, Shipping, Real Estate, and Travel and Tours.
