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Directory Services Engineer
Job Description
The Hartford's Information Protection (THIP) organization is seeking a motivated and technically curious professional to join our Directory Services team. This role will support the engineering, administration, and maintenance of key identity and directory technologies that help secure and enable our enterprise environment.
As a Directory Services Engineer, you will work alongside experienced engineers to support platforms including Active Directory, Active Roles Server (ARS), CyberArk, and Microsoft Entra ID (Azure AD). You will gain hands-on experience with identity and access management technologies while contributing to operational support, platform maintenance, automation initiatives, and modernization efforts.
This position provides an excellent opportunity for someone looking to grow their career in infrastructure, identity management, and cybersecurity. The successful candidate will build technical expertise, contribute to process improvements, and develop a broad understanding of enterprise directory services and access management technologies.
Responsibilities
This position is responsible for assisting with and supporting the following activities:
1) Active Directory Administration and Support
Assist in monitoring the health and performance of Active Directory environments.
Support routine maintenance activities, including patching, upgrades, and configuration changes for domain controllers and related systems.
Troubleshoot directory service issues and escalate complex problems as needed.
Participate in operational support activities to help maintain platform stability and security.
2) Directory Services Platform Support
Support day-to-day administration of directory services technologies including Active Directory, Active Roles Server (ARS), CyberArk, and Microsoft Entra ID.
Execute assigned operational tasks and assist with project-related activities.
Work with senior engineers to resolve incidents, service requests, and platform issues.
Document procedures, configurations, and support processes.
3) Process Improvement and Automation
Identify opportunities to improve operational efficiency through automation and process improvements.
Assist in developing and maintaining scripts, workflows, and support documentation.
Participate in initiatives focused on improving user experience, reliability, and operational effectiveness.
Qualifications
Candidates will be evaluated based on their ability to perform the duties listed above while demonstrating the skills and competencies necessary to be effective in the role.
Desired Skills and Competencies
Foundational knowledge of Windows Server and Active Directory environments.
Interest in identity and access management technologies.
Strong problem-solving and troubleshooting skills.
Ability to learn new technologies and processes quickly.
Effective written and verbal communication skills.
Strong organizational and time-management abilities.
Ability to work both independently and collaboratively within a team environment.
Demonstrated attention to detail and commitment to operational excellence.
Desire to continuously learn and develop technical expertise.
Preferred Experience
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field, or equivalent work experience.
1-3 years of experience supporting Windows infrastructure, Active Directory, identity management, or related technologies.
Exposure to one or more of the following technologies:
Active Directory
Microsoft Entra ID (Azure AD)
CyberArk
Active Roles Server (ARS)
PowerShell scripting
Windows Server administration
Experience gained through internships, technical support roles, academic projects, or professional employment will be considered.
What You'll Gain
Hands-on experience supporting enterprise-scale identity and directory services platforms.
Mentorship from experienced infrastructure and cybersecurity professionals.
Opportunities to develop automation, scripting, and engineering skills.
Exposure to enterprise security technologies and industry best practices.
A clear growth path into senior engineering and identity security roles.
About Us | Our Culture | What It’s Like to Work Here
Skills Required
- Foundational knowledge of Windows Server and Active Directory environments
- Interest in identity and access management technologies
- Strong problem-solving and troubleshooting skills
- Ability to learn new technologies and processes quickly
- Effective written and verbal communication skills
- Strong organizational and time-management abilities
- Ability to work independently and collaboratively
- Attention to detail and commitment to operational excellence
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or related field, or equivalent experience
- 1-3 years of experience supporting Windows infrastructure, Active Directory, identity management, or related technologies
- Exposure to Active Directory, Microsoft Entra ID, CyberArk, Active Roles Server, PowerShell, or Windows Server administration
The Hartford Financial Services Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hartford Financial Services Group, Inc. and has not been reviewed or approved by The Hartford Financial Services Group, Inc..
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Retirement Support — A 401(k) with matching plus an additional company contribution, alongside an employee stock purchase plan and no‑cost financial planning, signals robust long‑term savings support. HSAs/FSAs and related financial tools further strengthen overall financial well‑being.
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Leave & Time Off Breadth — At least 25 days of PTO to start, options to buy or roll over time, and paid parental leave indicate broad time‑off support. Paid leave for organ and bone marrow donation and generous disability coverage extend protection for significant life events.
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Healthcare Strength — Multiple medical, dental, and vision options with the company covering most medical and dental premiums reflect strong core health coverage. Wellness programs, fitness reimbursements, well‑being credits, and accessible behavioral health services expand depth and accessibility.
The Hartford Financial Services Group, Inc. Insights
What We Do
Human achievement is at the heart of what we do. We put our belief into action by not only ensuring individuals and businesses are well protected, but by going even further – making an impact in ways that go beyond an insurance policy
