SCUP Product Owner North America

A Product Owner Global Operations Technology is a Global role responsible to develop and execute Global Operations Technology Products for North America Business. Product Owner will be responsible to implement Global principle throughout Global systems ecosystem. The Product Owner will work with respective North America Commercial Business Leaders, CUO Office, COO’s and IT to implement systems ecosystem supporting business goals.

Responsibilities:

• Working with Head of Global Operations Technology Strategy and Execution, Business Solutions Office and Business Leaders, develop and lead implementation of Product strategy, including defining product features and capabilities, investment strategy, and deployment strategy.

• Working with Business Solutions Office and key business leaders and other partners, own the prioritization of feature and capability roadmap to assure best outcomes and investment returns

• Working with North America Business design Global Operations Technology roadmap and support implementation

• Build and develop business case for ongoing investment and link to KPIs.

• Ensure consistency of the design is up-to-date and fully modernized with latest thinking on controls, critical data element capture, etc.

• Working with IT Lead, develop IT strategy and support implementation of technology changes according the vision and roadmap aligned with Global Operations Technology vision

Qualifications:

• Deep expertise in commercial underwriting processes, data, controls, and technology, and understanding of best practices around these capabilities. Excited with change and has successful track record in supporting change and transformation opportunities to enhance the customer experience in complex environments.  Data driven and oriented, with ability to focus on key elements that drive difference.

• Collaborates and influences cross-functionally both internal and external stakeholders, including senior executives, to drive change. 

• Metric oriented, with a track record of delivering value add solutions, data driven decision maker who utilizes data to direct decision making.

• Must be proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken.

• Proven ability to navigate through an organization to “get things done”.

• Ability to influence and partner with internal and external stakeholders to deliver on Transformation and Continuous Improvement vision and objectives

• Experience working across functional, organizational and business boundaries, ensuring the entire process delivers the desired service level standard. 

• Demonstrated excellent problem solving abilities, in a practical way, to balance between addressing root cause and introducing changes in fast order.

• Ability to analyze data, determine root cause, and provide and/or develop an appropriate solution for resolution.

• BA/BS degree required; graduate degree preferred.

• Ability to travel as needed.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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