Who Are We
Hansen Technologies is a leading global provider of software and services that enable organisations to transform customer experiences and streamline critical business processes. With a rich history of innovation and a footprint that spans over 80 countries, Hansen empowers utilities, energy, and communications companies to thrive in an ever-evolving digital landscape. Our commitment to excellence, customer focus, and collaborative culture makes Hansen a place where passionate professionals can make a meaningful impact, drive real change, and help shape the future of industries worldwide.
We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners, and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodation during the recruitment process, please let us know.
Why This Role Matters
Facilitate. Enable. Elevate.
As a Scrum Master within our CIS‑HU business unit, you will enable a high‑performing cross‑functional team to deliver meaningful value consistently and predictably. Your work directly influences how effectively our teams collaborate, solve problems, and deliver high‑quality software used by energy and utilities organisations globally.
This role is essential in ensuring teams follow Agile delivery practices, maintain transparent workflows, and continuously improve. By coaching team members, removing impediments, and partnering closely with the Product Owner, you will help shape both delivery outcomes and team culture. Your impact will extend across the squad and enabling effective delivery, driving improvement, and supporting our mission to deliver high‑quality software to customers who rely on our systems to deliver essential services every day.
What You’ll Do
Facilitate Agile ceremonies including Sprint Planning, Daily Stand‑ups, Sprint Reviews, and Retrospectives.
Support the team in defining Sprint commitments, managing the Sprint backlog, and keeping delivery on track.
Partner with the Product Owner to ensure a well‑refined and prioritised product backlog.
Remove blockers, escalate risks, and support cross‑team dependency management.
Promote Agile principles, psychological safety, transparency, and continuous improvement within the squad.
Enable delivery tracking and transparency using Jira and agreed SDLC processes.
Use Agile metrics (velocity, cycle time, predictability) to support delivery insights and improvements.
Foster effective communication between team members, stakeholders, and the Product Owner.
What You Bring
Strong facilitation, coordination, and organisational skills that support effective Agile delivery.
Confidence working with cross‑functional teams and stakeholders to maintain alignment.
A solid understanding of Agile and Scrum practices and the ability to guide teams in day‑to‑day application.
Excellent communication skills with the ability to encourage participation and clarity across teams.
Strong conflict‑resolution and problem‑solving abilities, promoting team cohesion.
A proactive mindset — able to identify risks early, resolve impediments, and ensure delivery continuity.
Comfort using data and metrics to support decision‑making and team improvement.
Preferred skills
Experience supporting distributed or global teams.
Familiarity with additional Agile frameworks such as Kanban, SAFe, or Lean‑Agile.
Experience with Agile coaching or mentoring.
Experience reporting delivery metrics for continuous improvement.
Knowledge of SDLC standards, Jira, Confluence, Jenkins, or similar tools.
Experience or interest in the energy and utilities sector (e.g., MSATS, MDMS, CRM systems).
Benefits and Perks
Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
Skills Required
- Strong facilitation, coordination, and organisational skills
- Confidence working with cross-functional teams and stakeholders
- Solid understanding of Agile and Scrum practices
- Excellent communication skills
- Strong conflict-resolution and problem-solving abilities
- Proactive mindset to identify risks and resolve impediments
- Comfort using data and metrics to support decision-making and team improvement
- Experience supporting distributed or global teams
- Familiarity with Kanban, SAFe, or Lean-Agile
- Experience with Agile coaching or mentoring
- Experience reporting delivery metrics for continuous improvement
- Knowledge of SDLC standards, Jira, Confluence, Jenkins, or similar tools
- Experience or interest in the energy and utilities sector (e.g., MSATS, MDMS, CRM systems)
What We Do
Hansen Technologies (ASX:HSN) is a global software and services provider to the energy, water/utilities and telecommunications industries. The company currently serves more than 600 customers in over 80 countries, supported by a collaborative and diverse team that embraces the hybrid way of working. For connection and collaboration, we have more than 36 offices and development centres located around the world. Within the communications industry, 5G represents the next new frontier for our customers – that unchartered territory to create opportunities and capitalise on new business models and resulting revenue streams. In the energy sector, we are in the midst of a transition. The move to renewables and self-generated energy changes the traditional commercial model. Today, our customers are no longer in the era of supplying basic commodity services - they are in era of providing new energy services and related experiences. We help our customers traverse these challenges and opportunities and realise the next new monetisable experiences. And that is why our mission is to provide industry-specific software products and expertise that enables our customers to easily capitalise on the commercial opportunities of the evolving energy, utilities and communications markets. We make this possible by providing highly reliable, mission-critical software and specific industry expertise to help our customers more easily innovate and sell new services and market offerings, comply with changing market regulation, and power new business models in areas such as emerging sustainable energy supply, IoT, and new next-generation connected services. We aim to achieve this through long term collaboration with our customers and partners and through a global workforce of skilled professionals that embrace challenges and are committed to positive outcomes for our company, employees, customers, and the planet
