Under direct supervision, the Scheduling Specialist I assists in the coordination of Patient Procedure/Surgical schedule. The Scheduling Specialist I collaborates in the management and scheduling of routine procedures in treatment area as well as add-ons and emergent procedures, facilitating communication between patients, physicians, other departments, and staff members. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances. Provides information to Insurance Verification Specialists to obtain authorizations as necessary. Responsible for patient registration filing, data entry, preparation of patient charts and other clerical duties, as assigned. Interacts directly with patients and works in a high call volume environment.
Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.
QualificationsEducation and Experience
- High School Graduate or equivalent required
- Minimum of one (1) year front office or previous scheduling experience
- Excellent interpersonal and communication skills
- Knowledge of proper body mechanics and safety measures
- Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
- Strong knowledge of basic medical terminology preferred
- Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
- Full understanding of medical insurance procedures required
- Basic keyboarding minimum 35 WPM preferred
Certifications Required
1206d Oncology Specialty Clinic BLS required within 6 months of hire.
BLS required within 6 months of hire in the:
Skills Required
- High School Graduate or equivalent
- Minimum of one (1) year front office or previous scheduling experience
- Excellent interpersonal and communication skills
- Knowledge of proper body mechanics and safety measures
- Basic knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and healthcare database systems
- Full understanding of medical insurance procedures
- Proven ability to interface with physicians, staff, vendors, patients, and family members
- BLS required within 6 months of hire
- Strong knowledge of basic medical terminology
- Basic keyboarding minimum 35 WPM
Hoag Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hoag and has not been reviewed or approved by Hoag.
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Healthcare Strength — Health, dental, vision, mental health, disability, and wellness programs are extensive, with additions like FSAs and pet insurance. These offerings are presented as comprehensive and a meaningful component of total rewards.
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Leave & Time Off Breadth — Generous PTO, paid holidays and sick time, and parental leave feature prominently. These time-off provisions are described as supportive of work-life balance across roles, including fellowship programs.
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Career-Linked Recognition & Rewards — Tuition reimbursement, continuing education stipends, certification bonuses, and a clinical ladder link development to higher pay and broader involvement. Promote-from-within practices further connect performance and growth to compensation over time.
Hoag Insights
What We Do
Since 1952, Hoag has been serving the local communities of Orange County by providing personalized health care services of an unsurpassed level. Hoag Digital Health is a new customer-centric product management, design, and engineering unit on a mission to bring together Hoag's nationally renowned care in key medical specialties with the everyday experience of primary, urgent, and preventative care and well-being through a variety of digital mediums.
Why Work With Us
To date, we have been helping fundamentally rethink the care experience for multiple customer groups with hybrid digital-physical solutions – from becoming go-to guides for first-time parents delivering at Hoag through re-imagining the primary care and annual wellness experience to improving Hoag’s “digital front doors,” including its websites.
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