Position Summary:
This position schedules hearing conservation screenings with client companies, including reviewing and updating client information, scheduling testing within required timeframes, preparing work orders, assigning technicians, and providing logistical support.
Essential Functions:
- Contacts client companies to schedule annual hearing conservation testing within required timeframes. Provides testing and scheduling information, and responds to client inquiries.
- Reviews and updates client information and employee data as needed.
- Schedules testing dates and assigns technicians. Ensures all jobs comply with Department of Transportation (DOT) regulations.
- Prepares work orders and provides information to assigned technicians, including service date, company and contract information, vehicle, equipment, testing details, etc.
- Arranges rental cars and hotel accommodations as needed.
- Performs data entry, recordkeeping, and other administrative support duties.
Position Competencies:
- Basic knowledge of logistics and Department of Transportation (DOT) regulations.
- Good communication and customer service skills.
- Excellent attention to detail and able to prioritize multiple activities.
- Knowledge of computers, web browsers, and Microsoft Office suite, including Outlook, Teams, Excel, and Word.
Easterseals Midwest Core Competencies:
- Adaptability & Initiative: Adapts to changes in the work environment and prioritizes activities to manage work responsibilities.
- Communications: Communicates and exchanges accurate information through a variety of methods.
- Dependability: Executes job duties within specified timeframes in order to meet agency objectives.
- Job Knowledge & Quality: Maintains knowledge related to job responsibilities and ensures that output meets or exceeds established standards.
- Judgment & Problem Solving: Exhibits sound decision-making skills and includes other staff in decision making when appropriate.
- Teamwork & Professionalism: Establishes and maintains effective relationships and works cooperatively in group situations.
Qualifications:
- Must have high school diploma or equivalent.
- Must have at least one year general office or clerical experience. Previous scheduling experience strongly preferred.
- Must have knowledge of computers, web browsers, Microsoft Office suite, including knowledge of Excel and Word.
Additional Requirements:
- Must have current driver's license and proof of insurance.
- Must complete and maintain all required trainings/certifications.
- Must maintain confidential information in accordance with HIPAA regulations.
Skills Required
- High school diploma or equivalent
- At least one year general office or clerical experience
- Previous scheduling experience
- Knowledge of computers, web browsers, Microsoft Office (Outlook, Teams, Excel, Word)
- Basic knowledge of logistics and Department of Transportation (DOT) regulations
- Good communication and customer service skills
- Excellent attention to detail and ability to prioritize multiple activities
- Current driver's license and proof of insurance
- Ability to complete and maintain required trainings and certifications
- Maintain confidential information in accordance with HIPAA regulations
What We Do
Easterseals is leading the way to full equity, inclusion, and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education, and employment opportunities. And we won’t rest until every one of us is valued, respected, and accepted. Through our national network of affiliates, Easterseals provides essential services and on-the-ground supports to more than 1.5 million people each year — from early childhood programs for the critical first five years, to autism services, to medical rehabilitation and employment programs, to veterans’ services, and more. Our public education, policy, and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans living with disabilities today. Together, we’re empowering people with disabilities, families and communities to be full and equal participants in society.
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