Scheduler

Job Title: Scheduler

Location: Baton Rouge, LA, Hybrid (approximately 6 weeks onsite training and remote following

Pay Rate: $16.00 - $17.00/hr. plus benefits

Employment Type: Full Time

Shift Information: 8:00 am - 5:00pm, Monday – Friday

Job Summary: 

The individual who fills this position will be responsible for scheduling appointments for initial, reassessment, status changes and client monitoring for recipients and applicants. Once the appointments are scheduled an appointment packet will be created, saved, and mailed to the recipient. Must make phone calls, find substitution appointments for assessors and reschedule appointments.  Work side by side with CAS/CMS team for scheduling efficiency. The best candidate for this role will be someone who can multi-task through multiple windows and has experience working tight deadlines.

Key Responsibilities: 

• Perform administrative tasks such as scheduling appointments for LT-PCS home assessments recipients 

• Handle high-volume calls interactions efficiently and accurately one day per week or as needed 
• Resolve customer inquiries, issues, and complaints in a timely manner 
• Maintain accurate records through data entry and system updates 
• Follow company processes, compliance standards, and quality guidelines 
• Meet productivity, attendance, and performance metrics 
• Collaborate with team members to improve customer satisfaction 

Required Qualifications: 

• High school diploma or GED equivalent

• Minimum of one year of scheduling experience preferred

• At least one year’s experience working with older adults or people with disabilities, preferred
• Knowledge of healthcare, elderly, and disabled adult populations preferred
• Knowledge of Medicaid preferred
• Background check and Drug screening 

Preferred Qualifications: 

• Proficiency in Microsoft Office, including Excel, Outlook, and Word

• Effective verbal, written, and interpersonal skills

• Ability to work independently and autonomously

• Ability to adhere to OAAS and CSS departmental timelines

• Effective time management abilities
• Excellent communication skills
• Capability to manage multiple tasks simultaneously

What We Offer: 

• Competitive hourly pay 
• Benefits from day one (medical, dental, vision) for eligible roles 
• Paid time off and holidays 
• Paid training 
• Career growth and advancement opportunities 
• Supportive and inclusive work environment 

Apply now and make an impact from day one 

Pay Transparency: 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00 - $17.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.