The Role
Plan and coordinate company work through communication with internal and external customers. Manage client and business database systems, input and escalate issues in work management systems, provide customer service via phone and webchat, produce daily/weekly reports, meet service level objectives, propose improvements, and report safety issues per company procedures.
Summary Generated by Built In
Job Description
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities:
- Provide customer service to both internal and external customers via telephone and webchat
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure that all the client and operational requirements are met in a professional and efficient manner
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Ensure that safety issues are reported in line with Company procedures
Salary and Benefits
We offer a competitive salary along with a full benefits package.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Provide customer service to internal and external customers via telephone and webchat
- Maintain timely and accurate input and uploading of information into works management systems
- Manage client and business database systems and ensure operational requirements are met
- Provide daily and weekly reports to ensure service levels and objectives are achieved
- Escalate and record all issues and ensure safety issues are reported per company procedures
- Deliver high levels of customer satisfaction and contribute positively to team problem-solving and change
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The Company
What We Do
Jobs for Humanity connects historically underrepresented talent, including persons with disabilities, refugees, and immigrants, with welcoming employers. They leverage AI to streamline the hiring process, aiming to create a fairer future for all.
