Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
Job Summary: This position is responsible for providing support across multiple pillars in the Sales, Operational, & QA teams.
Minimum Qualifications:
- 4+ years of home lending underwriting experience.
- Excellent written and verbal communication skills.
- Proven ability to provide accurate and timely support in a fast-paced environment.
Preferred Qualification:
- Experience in Home Equity.
Responsibilities:
- Maintain up to date knowledge of loan program updates & internal credit policy requirements
- Provide coverage for Home Equity Scenario Desk, responding to questions that include, but not limited to, the following:
- Home Equity guideline questions
- Occupancy questions
- Income Calculation questions
- Complex loan scenarios
- Home Equity policies and procedures
- Document common scenarios and create QRG/FAQs to support MLOs, Underwriters, Customer Experience Team, and Processors.
- Tasked with SOP ownership & updates to the HE UW Department.
- Participate in departmental meetings and provide input(s) on process improvements.
- Assist Home Equity Underwriting Managers with reviewing Quality Assurance findings and providing feedback or targeted training to the HE Underwriting team.
- Work alongside Processing Leadership to identify cross-functional opportunities for both teams.
- Ownership of addressing Internal Audit findings & remediation.
- Act as a liaison between Credit Policy & Underwriters for credit exceptions in situations where UW Management may be unavailable.
- Monthly review of credit policy exception requests & make recommendations for future credit policy revision.
- Act as another point of reference for the underwriting team if the UW Management may be unavailable.
- Work with Closing on issue management
- COCs - act as an escalation point if rush COC has been submitted & Underwriter has no capacity.
Skills Required
- 4+ years of home lending underwriting experience
- Excellent written and verbal communication skills
- Proven ability to provide accurate and timely support in a fast-paced environment
- Experience in Home Equity
What the Team is Saying
SoFi Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision plans are paired with mental-health coaching/therapy, EAP access, and wellness programs, with options noted for low or fully covered premiums. Company-paid life and disability insurance further strengthen core protection.
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Parental & Family Support — Up to 12 weeks fully paid parental leave is complemented by fertility/adoption resources, subsidized back-up child/elder care, caregiver leave, and pet insurance. A 2026 program also matches a new federal $1,000 seed for eligible children’s investment accounts.
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Leave & Time Off Breadth — Exempt employees have flexible/unlimited vacation alongside early-release “SoFi Fridays,” while non-exempt employees receive generous vacation and sick time. Paid volunteer time and role-appropriate leave options extend time-away coverage.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
