SAP/ERP Program Manager

Posted An Hour Ago
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Salisbury, NC, USA
In-Office
Senior level
AdTech • eCommerce • Food • Marketing Tech • Retail
We provide cutting-edge, seamless omnichannel experiences for customers—no matter when, where or how they choose to shop
The Role
Manage and coordinate SAP/ERP program delivery across projects: define scope, align stakeholders, track risks, oversee timelines and vendors, monitor financials, ensure governance and quality, and support critical IT escalations.
Summary Generated by Built In
Category/Area of Expertise: IT & Technology
Job Requisition: 535639
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: IT Executive & Administration (5172970)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
SAP/ERP Program Manager manages related projects within a program, driving alignment, managing risks, and ensuring successful delivery of business and technology outcomes. This role drives coordinated execution across projects to ensure programs deliver value on time and within defined parameters.
Duties and Responsibilities:
  • Support program strategy and define scope, objectives, and deliverables.
  • Oversee planning, resource coordination, timelines, and cross team dependencies.
  • Track progress, escalate risks, and adjust plans to maintain program alignment.
  • Facilitate stakeholder engagement and ensure consistent communication.
  • Monitor program level risks, issues, and change impacts.
  • Ensure compliance with delivery processes, governance, and quality standards.
  • Coordinate with vendor partners and track contract deliverables.
  • Create cost plans and forecasts using estimates and resource inputs from cross functional teams.
  • Monitor actuals and report variances, outlining mitigation steps to stay within approved thresholds.
  • Track and report program financials, highlighting risks such as invoicing issues or other concerns.
  • May be called upon to support critical escalations and must be available during urgent IT incidents as needed.

Qualifications:
  • Bachelor's degree or equivalent years of work experience.
  • 8+ years of experience in project or program management.
  • Strong organizational, facilitation, and communication skills.
  • Experience managing interdependencies across teams.
  • Proficiency in financial management and reporting at both the program and project level.
  • Background delivering work in both Agile and Waterfall environments.

Preferred Qualifications:
  • Certification in project or program management (e.g., PMP, PgMP, SAFe).
  • Demonstrated ability to lead large-scale programs.
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Skills Required

  • Bachelor's degree or equivalent years of work experience.
  • 8+ years of experience in project or program management.
  • Strong organizational, facilitation, and communication skills.
  • Experience managing interdependencies across teams.
  • Proficiency in financial management and reporting at both the program and project level.
  • Background delivering work in both Agile and Waterfall environments.
  • Certification in project or program management (e.g., PMP, PgMP, SAFe).
  • Demonstrated ability to lead large-scale programs.

What the Team is Saying

Claire Peters

Ahold Delhaize USA Compensation & Benefits Highlights

  • Healthcare Strength Comprehensive medical, dental, and vision coverage with mental‑health/EAP resources and inclusive options (e.g., transgender care, abortion travel) are highlighted. These offerings indicate strong core health support across eligible roles.
  • Retirement Support A 401(k) with company match is offered, and some union‑represented associates may retain defined‑benefit pensions. Together these point to solid long‑term financial support options.
  • Parental & Family Support Paid parental leave, adoption assistance, fertility benefits, and onsite Mother’s Rooms are included. These programs signal meaningful family‑focused benefits beyond standard coverage.

Ahold Delhaize USA Insights

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The Company
HQ: Chicago, IL
10,000 Employees
Year Founded: 2018

What We Do

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds, ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage, care, integrity, teamwork and humor, we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change, take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies. As part of the largest grocery retail group on the East Coast, we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system, nourishes local communities, and creates a better world.

Why Work With Us

We love fresh perspectives, not just fresh produce. We believe that an inclusive workplace fosters creativity, accelerates innovation, and helps us create an even better product. At Ahold Delhaize USA, you’ll find coworkers who are caring and committed, and who focus on dreaming big and getting things done.

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Ahold Delhaize USA Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
HQChicago, IL
Carlisle, PA
Landover, MD
Mauldin, SC
Quincy, MA
Salisbury, NC
Scarborough, ME
Learn more

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